GMC Terrain, Equinox, and SRX Forum banner
1 - 9 of 9 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter · #1 ·
Hello,

I purchased my vehicle about 4 weeks ago past this Wednesday. I has already been in the shop for 4 days.

Got the vehicle back today and still having the same problem.

The problem initially:
- At higher speeds the vehicle would pull to the left, I literally would have to drive with the steering wheel on an angle.

Dealer fix:
WHEEL ALIGNMENT MEASUREMENT
ADJUST REAR TOE
ADJUST FRONT TOE
SET FRONT CAMBER ONE SIDE
FRONT BRAKE SHIELD REPLACEMENT - Problem #2 see bottom

The problem now:
- THE SAME THING, it even pulls at lover speeds 20-30mph!

I dove it away from the dealership on my way to work and noticed it, called right away have to take it back in on Monday again probably for another couple of days.

Has anybody else experienced this problem, know what it might be?
Oddly enough I had to complete a GM satisfaction survey that came in my email today, I guess I didnt rate them as good as expected, so I got a call from one of their customer service people and now have a case with them.

Its truly disappointing to have so this issue so early. :'(

Oh I forgot to mention when making a sharp left turn I could hear a metallic grinding noise, post them fixing it, now I hear a rubber-on-rubber squeaky kind of sound...the dealership said its because I take the turns to sharp almost doing donuts...but they will look at it on Monday
 

·
Registered
Joined
·
371 Posts
Have they checked for a bad tire. They should rotate them and see of pull direction changes.
 

·
Registered
Joined
·
4 Posts
Discussion Starter · #3 ·
Hey tsduke

Thanks for your reply.

Actually I got a call from GM customer service regarding the appointment I have tomorrow.
It appears they are going to be swapping the tires to see if that is the case, I hope so (fingers crossed).

Someone told me it might be the crowning in the road, since the highways are designed that way for run off water, but I highly doubt it as the crowning would cause that hard of a pull.

So hopefully it is just the tire.

Cheers,
 

·
Registered
Joined
·
4 Posts
Discussion Starter · #5 ·
Yeah good point.
Well I took it in this morning at 7:30, they are still working on it so it seems according to the dealerships service website.
I haven't heard anything from the service yet. The service adviser said this morning, they will try to swap left/right tires and see if it still does it.

Hopefully I hear something soon.

Cheers,
 

·
Registered
Joined
·
4 Posts
Discussion Starter · #6 ·
Well I got the car back Wednesday drove it for a few days, problem is still there.
I drove with the service manager in my car prior to leaving the dealership.
It was still pulling I tried to show him the angle of the steering wheel but of course sitting in the passenger seat the angle makes it hard to see.
He drove the car as well, and attributed the left directional pull to the wind.
We did drive the car on a road that is mainly surrounded by fields as this was the only place to get it up close/over 60mph to experience the veer. But alas I took the car and am driving now
I noticed it is doing it at slower speeds now too now, and now I am noticing an annoying popping sound from somewhere around (maybe under) the engine, it happens at lower speeds, higher speeds, especially over bumps and turns...any ideas on that.... I think I'm giving up the left veer thing for a while, I mean the car is not just over a month old (June 25) and its already been at the dealership for 6 business days.
 

·
Registered
Joined
·
1 Posts
Well I got the car back Wednesday drove it for a few days, problem is still there.
I drove with the service manager in my car prior to leaving the dealership.
It was still pulling I tried to show him the angle of the steering wheel but of course sitting in the passenger seat the angle makes it hard to see.
He drove the car as well, and attributed the left directional pull to the wind.
We did drive the car on a road that is mainly surrounded by fields as this was the only place to get it up close/over 60mph to experience the veer. But alas I took the car and am driving now
I noticed it is doing it at slower speeds now too now, and now I am noticing an annoying popping sound from somewhere around (maybe under) the engine, it happens at lower speeds, higher speeds, especially over bumps and turns...any ideas on that.... I think I'm giving up the left veer thing for a while, I mean the car is not just over a month old (June 25) and its already been at the dealership for 6 business days.
I am in the same boat! I assume I hit a curb or from driving up a customers broken drive? I have paid for a front end alignment and went to another dealership that is owned by the same guy and had it redone since it was completed and given back without notifying me it was still pulling ! Still the same! Sent me back to dealer to check for possible steering computer chip (?) and when I went back the service agent stated at the original Chevrolet dealership he will need to keep it and access what may be causing it but stating it “probably is a bent tie rod “ and it’s going to take about 5 hours… gosh .. I have no faith in leaving it with them so I took it back and am going to book an appointment with a tire and wheel business that may actually want to fix it! The I think scares me from a service agent and he’s the guy typing notes in the system! I knew when I went to the Service Manager it was not going to be good! Now I am scared to have to ho back and leave it at Rincon Chevrolet … what should I do ? It’s a 2021 and too new to trade!! I will be killed if I try to buy another new one so soon but can’t stand driving it pulling like this! Mine also pulls to the left and I manhandle it trying to fight it!
 

·
Registered
Joined
·
10,785 Posts
That isn't covered by the BtB warranty ?
 

·
Registered
2011 Equinox 1LT V6 3.0L FWD 174.6k miles
Joined
·
4,511 Posts
@Barbara : Before getting into any expensive repairs ... if you have free tire rotations, I'd start with that - rotating the front tires to the rear (to see if this makes any difference).

In the meantime, you could fill out your vehicle details so other Members will have more information for their replies ...
 
1 - 9 of 9 Posts
Top