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I have an Equinox that I bought in July 2015. I purchased the corrosion package with it also. It is starting to rust but they won’t cover it as it hasn’t rusted through the metal. It has little rust spots all over as well as a big rust spot with flaking paint. I am livid as it is just over 3 & 1/2 years. Chevy has offered $300 but it is over $1000 through a collision center and haven’t seen the $300 yet either. Anyone have this problem? I don’t want the money I just want it fixed. This will be my last GM vehicle.
 

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I have an Equinox that I bought in July 2015. I purchased the corrosion package with it also. It is starting to rust but they won’t cover it as it hasn’t rusted through the metal. It has little rust spots all over as well as a big rust spot with flaking paint. I am livid as it is just over 3 & 1/2 years. Chevy has offered $300 but it is over $1000 through a collision center and haven’t seen the $300 yet either. Anyone have this problem? I don’t want the money I just want it fixed. This will be my last GM vehicle.


Who are “they”?

What company did you buy a corrosion package from? What does the warranty say?
 

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Coworker HAD a 2013 Nox and had to have the bottom of the doors's rust ( inside seem where door skin if folded inside ) fixed 2-3 times. After the last fix they traded in the Nox for new 2017 Terrain. GM offered to cover only minimal of what they quoted for the repairs. Coworker insisted there was a known issue, and besides you did all the repairs. Took a few phone calls and demanding to speak to supervisors but in the end GM foot all the bill each time. I am sure the coworker mentioned a notice from GM about this issue and the Nox.
 

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Discussion Starter #5
They are Entire Car Protection. It’s through Chevrolet when I bought the Equinox. I feel like whoever applied it didn’t do it correctly as it shouldn’t be rusting this quickly even if I didn’t have it applied. Chevrolet basically have me the same response as they did as it didn’t rust and make a hole. Just surface rust... this is their reply...

Although there is rust present on your vehicle, the photos and estimate do not indicate any perforations or holes in the sheet metal. Only rust that originates on the interior panel, where the rust inhibiting products are applied, and rust through causing a hole, would be covered. We have determined the type of rust found on your vehicle is a surface rust condition which is excluded from your warranty coverage. Since surface rust clearly indicates no product failure, we are not liable for this damage.

For the above stated reason we are unable to honor your claim. To prevent exclusion of any future claims in these areas, we suggest you have this non-covered damage repaired. If you choose to repair this damage, please keep a copy of the receipt for the repair, and reapplication of the protection products with your warranty.

We regret that we are unable to meet your expectations in this instance but trust you can understand our position regarding this matter.

The part where they suggest I fix it, was send in bold typing.
 

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I have been burned by a similar 'warranty' with GM before. I had a lease and bought the 'full protection package' that I was told would cover EVERYTHING, including tire wear. The selling point was at lease return I would absolutely have no excessive wear or damage charge. Any damage (up to $3000) was covered during the life of the lease.

Well, during the time I owned the car, I got a pretty sweet parking lot door ding. I figured I would go in and get it fixed under the warranty.

Guess what? It wasn't covered since the door ding had penetrated the paint. The only coverage was for paintless dent repair. At no time did anyone tell me this when I bought the warranty.

In the end you live and learn. I don't buy extended warranties anymore (unless it's free). If you really want one, read the fine print thoroughly and then make your decision.
 

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I had problems with rust in the bottom of my 2011 doors. This is a known problem. I ended up getting a quote from dealer to fix and then called GM. Immediately they offered to pay 50% of costs. Probably could have negotiated more. Dealer was not interested in contacting GM
 

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Same here when I bough my 2011, the vehicle was 4 1/2 years old when I purchased it and there was paint bubbling along the seam on all of the doors. So i told them to repair that before I would purchase the vehicle and while they had the doors apart to spray a heavy duty zinc something inside all of the doors to stop the rust brother in law did auto body and knew what it was.
 

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My 2012 Chevy Equinox had rust on all 4 door seams when is was a year and half old. The dealer repaired but they are pretty much all bubbled up again. Also starting to get rust spots all over the rear hatch. Also had engine rebuild due to burning oil and many other issues. GMs are really pieces of s**t! Funny comparing my wife's Honda CRV bought a year earlier to my Equinox. She has had zero mechanical issues and no rust! Oh yea, the muffler seam blew out and it needs to be replaced. First car in 30 years that I need to replace the muffler!
 

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129,000 on my 2011 Nox and no door seam rust. Maybe this only happens in the snow belt states?

If this happened to me I’d just sand it down and paint it myself rather than fighting with the dealer or GM. It’s on the inside of the door anyway. You just want to stop the rust, first and foremost. What it looks like is secondary. Just match the paint best you can.
 

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I make sure on my cars when I wash them I clean all the door seams and wipe them down just like the rest of the car. If you are relying on a car wash to get your car washed this is going to happen. I have seen this on all makes and models. Many people only clean the exterior and not between the doors. This also goes to cleaning the rubber seals and putting a rubber protectant on them. Not only does it keep them pliable but I also reduces noise from the doors.

Its amazing how much dirt and grime the interior metal parts of doors get on them.
 

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My 17 Equinox has some light rust on the bottom door seam on only the passenger rear door, and it has an appt to have it repaired under bumper to bumper on 9/4. If this is a known issue, does anyone have a notice number or a copy of the GM notice where they acknowledge this? It would be handy to keep a copy of that in the future.
 

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My 2013 has lower door hem flange rust and my Chevy warranty wouldn't fix it because it quote " hasn't rusted thru". There is a TSB on this very problem but only applies to GM of Canada. There are quite a few folks with this problem. The fix is to open up the flange with a special tool, remove the rust, coat it with some rust preventer that GM recommends, close, reseal, and paint the hem flange. Another special tool that supposedly doesn't damage the paint is used to close the flange. I have always wondered why GM won't fix the USA cars like GM of canada does.
 

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I had the inside of my 2014 doors flaking at 2 years / 14,000 miles. Dealer wasn't sure what to do. I decided that I did not like the 2.4 as the oil level acted like it was making oil according to the dip stick (gas), and the darn doors, I traded it for my 2016 with a V6. Every time I wash it, I wipe down the inside of the doors in an attempt to prevent the same issue. Moisture does get trapped above the seal and Wisconsin's treated roads in the winter sure are not helping either. I have been waiting to hear from the 2018 & newer owners if there has been any improvements with this issue.
 
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