RIT333 said:
Sumr
Are going going to be getting a Christmas present from GM ?
Either way, Happy Holidays !
Rit
Ugh.... I've been postponing this update...
To answer your question - no Christmas present for me from GM. I wish.
Long story short - GM is currently undecided whether or not they'll replace my vehicle, EVEN THOUGH they had previously AGREED TO REPLACE THE VEHICLE. I asked them if it would be a big deal if I chose to work with the dealership that I trust, and NOT the dealership that has lied to me multiple times, damaged parts on my car, and failed to mention that they LOST the engine cover on my car. My GM Rep said, "no, that's no problem at all. I'll just send the information over the them and we'll get that started." One week later, I FINALLY got an update, after calling to ask why the dealership hadn't heard anything yet. Dora tells me - "the Field Rep that is over that dealership is a different Field Rep than the one that is over the other dealership that we originally referred you to. THIS Field Rep has looked over your case and came to the conclusion that since the majority of the repairs were done at the other dealership, you need to bring your car in to have them keep it for a few days so that they can verify the issues. We are not requiring any kind of repair attempt, just that they have to verify the issues at hand because it was not previously confirmed in their service order on the last service visit on November 12th."
I will spare you the words that ran through my mind when she said that. I talked to her for another 10-15 minutes, just trying to figure out WHY, when GM had AGREED TO REPLACE MY VEHICLE BECAUSE OF PROBLEMS FROM FACTORY, why were they now going back on that decision? Her response was simply, "It's a different Field Rep, with a different analysis."
So, of course, my response was, "then why don't I just go back and work with the dealer that is a horrible representation of GM and who has lied to me, and damaged/lost parts and CHOSE NOT to tell me about those damages/lost items. I'll just go work with that dealership for the sake of resolving this situation and getting it taken care of." She said, "I'm sorry, but that is no longer an option. I'm making that decision right now, that is no longer an option." (First of all, is that her decision to make? I don't know.)
So, here I am, on Monday, the day after Christmas, I take my car into the dealership and let them drive it for a few days, maybe a week, so that they can verify the problems.
Tricia - in case you're reading this - my problem with my Rep is this: she apparently isn't even READING the documents contained in my case. She told me that the other dealership apparently never confirmed the issues at hand. BUT THEY DID. I told her that she has the SAME work order that I have, I faxed it to her myself, it states clearly, "heard noise 1 time, unable to duplicate, noise lasted 10 seconds." How is that NOT verifying the problem!?! They kept the vehicle, and heard it themselves, and attempted to fix it. Is my Rep even reading the documents in my case? Because I told her what it says, and she said, and I quote here..."No, it doesn't say that in the work order." BUT IT DOES!! I'm not making this up, I have it in writing, and SO DOES SHE.
The good news, is that the owner of the dealership that I favor, that I originally bought from and have always had a good experience with - the owner is on my side. He wants this to end for me, and he wants me to be happy. He knows every detail of everything that I've been through with this car, and he wants to see this come to a positive end. He said they will do everything they can to help me, and will work hard to kind of coax the problems to occur while they have the car. I trust that they will do what they can.
My only concern...these problems are intermittent. Everyone here knows this by now. And we all know that is the biggest reason why it's so hard to get an acknowledgement of the problem, a diagnosis and a proper repair that permanently fixes this issue. So, what if they keep my car for a week, and what if they were to start my car 1,000 times and drive 5,000 miles and just aren't "lucky" enough to experience the issues themselves....what then? Then, I would have to call a lawyer. And I WILL CALL MY LAWYER AT THAT TIME. You can bet your bottom dollar that I will not be settling for no replacement of my vehicle.
That's where I am now, unfortunately. Moral of the story : GM agreed to replace my vehicle, due to factory defects. And one week later, they are now saying that they have withdrawn that decision, pending verification of the issues that the vehicle is experiencing.
FIVE weeks after making initial contact with the GM Action Team, and my case is still currently unresolved. I thought of a good title for a book I could write about this, something along the lines of "How GM convinced me to buy a Ford." ....maybe I'll think about that...
