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Discussion Starter #1
We bought our 2011 Terrain SLT-2 in December 2010. Since it started getting warm in April we’ve had continuing problems with the climate AC:

It started with several episodes of the A/C suddenly stopping cooling while in auto mode. We could turn the A/C off and then back on and it would start cooling again. Fan would operate like you’d expect, just no cooling. Took it into the dealer April 5, they could not duplicate the problem, reprogramed HVAC module.

We went on vacation and suffered through the problem reoccurring, returned it to the dealer April 12. After ½ tank of gas, they were able to duplicate the problem, consulted with TAC, deduced it was the ‘Control Assy HVAC’ center stack, and replaced it.

This HVAC assembly survived 2 months, and then intermittently we’d have all the lights on the A/C control panel just start blinking for several (10) minutes. Couldn’t control the A/C while this was happening, then it would just quit and go back to normal operation. We took it back to the dealer July 5. Could not duplicate – bring it back if it occurs again.

Contacted GMC consumer assist center, sent in a ‘problem not fixed after three attempts letter,’ got a district specialist assigned. Dealer called and we took the Terrain back in July 12. Kept it 3 days, another ½ tank of gas, consultation with TAC, and ‘could not duplicate – AC working as designed’ conclusion.

Lights started blinking when leaving work on Friday July 29 – drove directly to dealer, pulled in chased down a service advisor, lights had quit blinking. Found a ‘radio lost communication code’ but nothing else. Dealer recommendation – they will call it into TAC on Monday and get back to us. If it happens again in the meantime bring it in.

We spent the weekend with repeated A/C blinking lights in 95 degree humid Florida. Only new thing we found was that when the lights were blinking, we could drive into shade (like a garage) and they would quit. As soon as you backed out into the sun they would start again. We took the car back to the dealer Monday Aug 1. Showed the service manager a video we recorded of the lights blinking. Called our district specialist and told everybody that whatever they thought might be causing it, replace it; Even if that means replacing the whole car. It’s the sixth and last chance to repair it. The dealer replaced the 'Control Assy HVAC' center stack.

Another month and a half after with the 2nd new Control Assy HVAC center stack, A/C stopped cooling. Dialed it down to 65 and let it run several minutes with still no cooling. Set it back to 74, the system started blowing hot air on our feet. Temperature outside was 88 degrees, temperature in the car was 98 degrees. We took it in to the dealer Sept 19 along with video of the AC lights / settings / thermometer showing temperature coming from the vents when trying to cool (75 degrees, usually 45-49 when working). We duplicated not cooling at LO setting in the service aisle. We told them too many A/C problems we wanted to know what they’d do for us before we went the formal lemon law route. We also called and left message with our district specialist with same statement.

The service manager called back and said that it’s a Freon leak at the condenser. (Why that would make the AC in auto mode blow heat out at your feet with it is 88 outside, 98 inside and the temp is set at 74 is beyond me). They’d help us out of the car, but we’d have to pay use of the vehicle equivalent to Florida’s lemon law. Translation – After we suffered with this Terrain with sweat dripping off our nose during vacations and seven trips to the dealer, they’d buy the car back from us for $1,000 less than NADA trade in value for a 2011 Terrain in ‘rough’ condition. :banghead: My girlfriend keeps this thing immaculate. Summary - A lemon law transaction for us, just no red tape and no branding of the title for them. Never heard back from the messages I left at the district specialist.

Except for the A/C we like this Terrain. Another day like this one and I may think better of liking a GMC SUV. They’re off ‘looking at numbers’ and are supposed to get back. I told them that fair deal would be to find an identical, factory fresh 2011 Terrain on a dealer lot and swap straight across with no cost to me, we’ll swap the miles we drove for putting up with a car who’s non-working A/C left sweat dripping off our noses for months.

I’ll let you know how it turns out.
 

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Re: Repeated GMC Terrain A/C Problems

your original issue sounds similar to what I had happen on my 2011 Equinox.

The dealer installed some harness under the dash (HVAC I/P JUMPER HARNESS {X213 to actuators and sensors}) and I have not had the issue come back.
Prior to that, I had the a/c do exactly as you describe... no cold air, fans working ok. I was hating the car when this happened as it was 105 degrees outside in Texas and the a/c of our new car was blowing warm, humid air. And like you, I would bring it to the dealer and they wouldn't be able to find anything wrong.
I insisted they keep the car until they figure it out. The service tech said they called the Action Center for advice, and they are the ones that told them to install this harness.

Sorry to hear of your problems, sounds like if they had installed this harness instead of replacing your center stack, you would have been in good shape.
 

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Discussion Starter #3
Re: Repeated GMC Terrain A/C Problems

Throughout the process, our dealer said they were discussing the issues with the action center. We also went through the GMC customer assistance center who assigned a district specialist. Neither ever brought a mention of a harness to our attention.

The dealer’s service manager called with an offer.

She said she’d been in contact with GMC and they found a near identical new 2011 Terrain on a dealer’s lot. If we paid $5,800 usage fee for the mileage on ours and $650 for the chrome wheels that ours didn’t have they would let us have it. That is they’d buy ours back for $22,306 (NADA retail price for SLT-2 with our mileage is $30,725, clean trade in $27,125) and let us buy the new one for $640 more than we originally paid. So for $6450, we’d have an identical 2011 Terrain plus chrome wheels to the one we have now. :angryfire: The difference in NADA price on a used 2011 SLT-2 with no mileage to one with our mileage is $1,125.

Florida lemon law usage would be $4,400 and we would end up with a new 2012 SLT-2 Terrain with options identical to ours.

When I told the service manager the offer was insulting, she said we could try some other dealer to see if they could do better. I asked if the offer she presented was a GMC offer or a Dealership offer – She said GMC. ::)
I told her that we wanted the 2011 Terrain identical to ours; they could pull the wheels off our old one and put it on the new one. The $1,125 difference in price GMC could pick up for the aggravation of driving a lemon for 10 months. She said she would get with GMC and let me know Thursday.

We still have no call back from the district specialist (or anyone other than the dealer representing GMC). I called the GMC customer assistance line and asked them have someone prompt the specialist to call me back. That though the district specialist was in the same call center, the manager wasn’t and all that could be done would be to put a request in the file for the district specialist to call. :banghead:

So our options are:

Dealer / GMC offer: Pay $6450 to get a 2011 Terrain worth $1,125 more than ours. :angryfire:

Lemon Law: Pay $4400 to get a 2012 Terrain and brand the title of the existing one. :'(

Sell it privately and stick the lemon on someone else. :eek:

I’m going to see what they say Thursday, in the meantime, I’m going to start the lemon law process.

I’ll keep you informed.
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

By starting the lemon law process are you now required to inform a private buyer that this vehicle is a lemon?
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

Honestly, I would go the cheapest route. Selling it privately is an option in reality, however, you're also sticking someone else with the same problem, you know? And I think it's ridiculous that they won't give you a better offer to avoid a lemon case. Seems stupid, but it wouldn't be the first time GM did something stupid....

I can't drive a car without reliable AC though, so I'd get out of this vehicle as soon as possible. If your choices are between trade-in and lemon law, GO THE LEMON LAW ROUTE. For one, you get a newer model year, and you save $2000. Two, if you're giving that car back to GM, I'd sure as hell want to stick it to 'em and make dang sure that title is branded as a lemon. That's just me though. And, odds are, with how some lemon law cases of people I know have turned out, you have the possibility of saving even more money by going the lemon law route. It might even be possible that you get the deal done without losing one dime in the grand scheme of things. (I'm not saying it WILL happen for you, but it's more likely that you'll save more money if you throw a lemon at them)
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

By any chance did any of the A/C issues start like this? It's cool here in MO and I use more heat than anything. So when I turn on the fan to defrost my windshield the A/C light turns on even though I haven't used the A/C in weeks. So I hit the A/C button to turn it off then I turn the fan off and turn it back on, the A/C light comes back on. I took it one step further and turned the car off, thinking I would reset the computer.................nope same thing all you have to do is turn the fan control knob and the A/C is automatically on. Thanks
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

The A/C turns on with the defroster to help remove moisture from the windows and car interior. Almost all cars equipped with A/C are like this, although some don't turn the light on with it.
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

dishdude is correct, the A/C dehumidifies the air that cycles out, so it's the most efficient way to defrost your windows. Just turn the temperature dial to wherever you like, if you prefer a specific temperature range.
 

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Re: Repeated GMC Terrain A/C Problems

flterrain said:
Throughout the process, our dealer said they were discussing the issues with the action center. We also went through the GMC customer assistance center who assigned a district specialist. Neither ever brought a mention of a harness to our attention.

The dealer’s service manager called with an offer.

She said she’d been in contact with GMC and they found a near identical new 2011 Terrain on a dealer’s lot. If we paid $5,800 usage fee for the mileage on ours and $650 for the chrome wheels that ours didn’t have they would let us have it. That is they’d buy ours back for $22,306 (NADA retail price for SLT-2 with our mileage is $30,725, clean trade in $27,125) and let us buy the new one for $640 more than we originally paid. So for $6450, we’d have an identical 2011 Terrain plus chrome wheels to the one we have now. :angryfire: The difference in NADA price on a used 2011 SLT-2 with no mileage to one with our mileage is $1,125.

Florida lemon law usage would be $4,400 and we would end up with a new 2012 SLT-2 Terrain with options identical to ours.

When I told the service manager the offer was insulting, she said we could try some other dealer to see if they could do better. I asked if the offer she presented was a GMC offer or a Dealership offer – She said GMC. ::)
I told her that we wanted the 2011 Terrain identical to ours; they could pull the wheels off our old one and put it on the new one. The $1,125 difference in price GMC could pick up for the aggravation of driving a lemon for 10 months. She said she would get with GMC and let me know Thursday.

We still have no call back from the district specialist (or anyone other than the dealer representing GMC). I called the GMC customer assistance line and asked them have someone prompt the specialist to call me back. That though the district specialist was in the same call center, the manager wasn’t and all that could be done would be to put a request in the file for the district specialist to call. :banghead:

So our options are:

Dealer / GMC offer: Pay $6450 to get a 2011 Terrain worth $1,125 more than ours. :angryfire:

Lemon Law: Pay $4400 to get a 2012 Terrain and brand the title of the existing one. :'(

Sell it privately and stick the lemon on someone else. :eek:

I’m going to see what they say Thursday, in the meantime, I’m going to start the lemon law process.

I’ll keep you informed.
So, what did you do?
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

Guess he didn't do anything
Hate when someone pitches a bitch then never follows thru
 

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Discussion Starter #11
Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

We’re one month into the lemon law process. It looks like there is another 2-3 months to go until final resolution. Any settlement through this process brands the title as a lemon. GMC has to inform any purchaser (at least in FL) that the vehicle was returned under the lemon law.

The dealer and district specialist never got back with numbers, so we continued filing the lemon law paper work. Here in Florida the first thing you have to do is go through the manufacture’s settlement program, here it’s BBB Auto Line. You file on line and a week later they send you a package of paper work to fill out and send back in to start the case.

After that, we received a phone call from GMC acknowledging the case and saying they were gathering facts and would get back. They did in a week and said that they would give us the same settlement as going through the lemon law, without requiring the arbitration, etc. We accepted, and said that we liked the terrain except for the A/C problem and would like a replacement 2012 terrain, same trim level, and same options.

They said OK, we’d only be responsible for any difference in price between the new vehicle’s MSRP and 105% of the original vehicle’s MSRP (Florida Lemon Law only requires manufacture to replace vehicles to the 105%) and ‘usage costs’ (For Florida miles driven divided by 120,000 times cost of original vehicle) Rather than find one off the lot, GMC chose to manufacture a new vehicle and committed that the transaction would complete in less than 8 weeks.

We then got the formal settlement letter from BBB Auto Line. It looked like it was a cut and pasted from several documents that weren’t associated with each other or what we agreed to. Didn’t make sense, had us responsible for costs which weren’t defined, had terms we hadn’t agreed to, set a 45 day limit after which our lemon law rights expired. We called GMC representative, she agreed the letter didn’t make sense, nor did it represent what we agreed to.

Immediately called BBB Auto Line and left voice message – never heard back. :'(

Send email to BBB Auto Line – never heard back. :'(

Called GMC – they said they’d contact BBB Auto Line. :-\

Sent certified letter to BBB Auto Line – finally heard back in a voice message left on the phone. They agreed that some terms weren’t defined in the letter, said other things were pulled from a ‘standard’ letter, agreed that the way the date for losing lemon law rights was incorrect for this case. BBB Auto Line never changed the settlement letter. :angryfire:

Faxed BBB Auto Line another letter stating disagreement with the settlement letter – never heard back. :angryfire:

Called BBB Auto Line’s management in Virginia and reported the problems we were having, they’ve promised to work on revising the agreement letter, now nearly 4 weeks old. :confused:

Now we’ve received a phone call from GMC’s ‘repurchasing department.’ They started talking about the other fees that we’d be responsible for… We explained that that wasn’t our agreement; GMC was to replace the vehicle with the only cost to us being usage and the MSRP value in excess of 105%. They said that wasn’t anything their department could help with. :banghead:

Hopefully BBB will correct the letter and GMC will stand by their agreement. Otherwise if 40 days pass from the time of original filing with BBB Auto Line without a settlement or arbitration decision, we can apply to the FL Attorney General’s office for a hearing before the Florida New Vehicle Arbitration Board. :help:
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

sounds like bbb is a bigger pain in the a** then GM
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

I went through the BBB for my lemon law.....It was alot of wasted time....remember where the BBB gets their funds from....They side more with GM than with me....after it got to the point where BBB says, 'they couldnt do anymore for me'..I went with a lemon law attorney..

Michigan Lemon Law is not very good for the consumer..I would have had to have a vehicle that was not driveable to be able to have a case for a refund or vehicle replacement..

I eventually had to settle for a monetary settlement..and still stuck with the lemon..

Suggest to anyone who thinks they have a lemon, to get a Lemon Law attorney..dont bother with the BBB...JMO..
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

wrusprod said:
I went through the BBB for my lemon law.....It was alot of wasted time....remember where the BBB gets their funds from....They side more with GM than with me....after it got to the point where BBB says, 'they couldnt do anymore for me'..I went with a lemon law attorney..

Michigan Lemon Law is not very good for the consumer..I would have had to have a vehicle that was not driveable to be able to have a case for a refund or vehicle replacement..

I eventually had to settle for a monetary settlement..and still stuck with the lemon..

Suggest to anyone who thinks they have a lemon, to get a Lemon Law attorney..dont bother with the BBB...JMO..
Why can't GM fix the dang thing??
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

yeah, That would be so simple!....and thats all I want fourmoremarine...Just fix it!!.... :banghead: :shrug:
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

The AC on my 2011 Terrain would just stop working, the blower would still be working but not the Compressor, so no cold air.
I could turn off the HVAC system and wait just a bit and turn it back on and the AC would work for a time.
Took it to the dealer and after spending most of the day on it they found a temp sensor on the condenser was bad.
They did not have one and did something with the computer to bypass it.
It worked really good, would blow out really cold air.
So new sensor comes in and I took it back and they changed it.
It works good but does not blow out as cold as it did after they bypassed the bad sensor.
But it does not stop working like it did in the beginning.
 

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Re: Repeated GMC Terrain A/C Problems - GMC's Response; Lemon Law

Z_Ghost said:
The AC on my 2011 Terrain would just stop working, the blower would still be working but not the Compressor, so no cold air.
I could turn off the HVAC system and wait just a bit and turn it back on and the AC would work for a time.
Took it to the dealer and after spending most of the day on it they found a temp sensor on the condenser was bad.
They did not have one and did something with the computer to bypass it.
It worked really good, would blow out really cold air.
So new sensor comes in and I took it back and they changed it.
It works good but does not blow out as cold as it did after they bypassed the bad sensor.
But it does not stop working like it did in the beginning.
I am glad to hear that the concern has been resolved. I would recommend contacting the dealer to ask why it would be that you be getting less air now. I can also look into this for you with the last eight of your VIN if you would prefer. Feel free to contact me privately. Thank you in advance.

Tricia, GM Customer Service.
 

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Discussion Starter #18
Re: Repeated GMC Terrain A/C Problems - GMC defaults on Settlement Agreement

Update, good news for a while, then GMC defaults on agreement.

I ended up sending a fax to the BBB Auto Line with a simple statement that BBB Auto Line was not fairly handling the case and I was going to file with the State’s Lemon Law process unless a manager called me within 24 hours. I got a call within 2 hours. He listened to my situation, straightened out the mess and had a written settlement agreement that echoed the terms I agreed to with GMC within 4 hours. Gist of the agreement was to replace the vehicle and they had 8 weeks to do so. :cheers:

It’s now 12 weeks since the agreement, and still no vehicle. It turns out that GMC never turned the order into the factory for a month and then for an additional month had it on allocation hold. It appears that flooding Terrains on dealer lots is a higher priority that meeting a formal Lemon Law settlement agreement. :eek:hno:

Once an agreement is reached, GMC hands the paperwork aspects over to a contractor. When we hit the deadline before the order having been released to the manufacturing plant, the contractor ran to BBB Auto Line for an extension, and then reported to me all was OK, they had gotten an extension. :thumbdown:

When I confronted BBB that the deadline was part of the settlement agreement and they couldn’t unilaterally change it, there was no resolution. BBB Auto Line has no mechanism to enforce GMC to comply with a settlement agreement, or penalty if they don't. GMC’s contractor has no authority to re-negotiate the settlement agreement to give something back for being late. GMC has walked away; both BBB Auto Line and GMC’s contractors have sent me emails GMC will contact me however, two weeks and no phone call, no email, no letter… :banghead:

Now that the required pass through the BBB Auto Line has been done with GMC defaulting on the agreement, I’m allowed to file with the State of Florida’s Lemon Law arbitration process. It’s been approved and we’re heading towards a hearing in front of the state board within 40 days. This time, any settlement awarded will have teeth. If it’s not completed within 45 days, $1,000 per day fine to GMC and I have the option to take GMC to court to enforce the settlement with triple damages should they be found in ‘bad faith.’

Also, it turns out that the GMC certified settlement program (BBB Auto Line) that we’re forced to go through here in Florida before we can file with the state, is up for recertification in March. After filing on the grounds that GMC defaulted on the settlement agreement, I’ve had a couple of conversations with FL Attorney General’s office over my experiences in the program. It appears that this case may be flagged for review in the recertification process.

We’re looking at 40 days or less to the State Lemon Law hearing, with at max 45 days for GMC to meet arbitrated results.
 

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I found the BBB a waste of time..They work more with the Manufacturer than they did me...They are paid by GM and others anyhow...

Things started to happen when I got a Lemon Law atty involved..
 

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I bought GMC TERRAIN 2011 model in Dubai during May 2011 and ever since, i have this air conditioner problem most of the times. GMC's local dealers AL GHANDI tried to repair it many times but failed to fix it permanently. Once during the peak summer of Dubai, i was asked to wait for three weeks so that they could import a part from USA and fix my A/C. I waited and they fixed it only to get the same problem back after a few months. Even I switch of the A/C, the hot air still blows. At times it works when i park the car at road side and restart it, but from the cool mode, it automatically goes to the hot mode and blows only hot air, whether or not the A/C is switched ON. I request the Owners of GMC terrain in Dubai, who have similar problem to contact me, so that we can take it up together with GMC
 
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