My Terrain also has noise when turning the steering wheel. Usually heard when backing up. Have an appointment on Monday for oil change and will ask them to check it then.
Have you had the chance to get a second opinion from another dealership? Please keep me posted.NoCal said:I bought a 2011 V6 Equinox LTZ in May and it too has a whining steering pump. It's so loud backing out of the driveway I can hear the silly whizzing over everything else all the way down the street. Sounds like a clunker about to drop tranny fluid right down the street! This is not normal. Certainly not on other US mfg automobiles, let alone the German, Japanese or Korean. And certainly not normal for a brand new car. My dealer tells me there's nothing they can do which may be true in light of messages posted here. Honestly, if I were aware of the problem before I bought this brand new car, I would have labelled the car faulty and passed.
I really wanted a good new car purchase experience so I could sing GM's praises. Sadly this problem will prevent me! GM fix this problem or you'll lose my future business and a net promoter!
I am new to this forum and plan to purchase the 6cly model in the Fall. Frankly, I am very disappointed to see such a lack of response from GM and it's reps on this matter since there has been so much publicity over a lengthy period of time. Getting a second oppinion from another dealer is in my opinion.....kicking the can down the road. I hope to see a solution to this issue before next Fall or I'll probably be looking elsewhere. If the real answer is "we know there is a problem and there will be a recall when we are able to correct this" might keep me in the family.GM Customer Service said:Have you had the chance to get a second opinion from another dealership? Please keep me posted.
Thank you,
Caron, GM Customer Service
To insinuate GM is "covering up a very dangerous situation" is just plain wrong. They are very aware of what that law suit would cause vs fixing the problem once they know what it is. Once a car manufacture KNOWS what the solution to a known problem is....they FIX it. Past history proves that. We often get frustrated waiting on the process to work its way through. As to asking a salesman about a forseen problem....you gotta be kidding! Finding one that knows all about the car's bells and whistles is hard enough.raygun said:Hi, Like many on the forum I have power steering noise and pulsing. 2011 V6 LTZ 19" wheels, 2134 miles. Been to dealer twice about problem. Talked to Service manager who promised to call factory and get back to me by Friday. That was three Fridays ago no call. Going to try one more time then go the lemon law route. I think GM is covering up a very dangerous situation that will cause big problems later, after all they can't tell whats wrong so is it safe for my wife to drive or a dangerous hazard. If you are considering buying a Equinox or GMC equal ask the sales rep what the deal is about the faulty steering. I wouldn't. Just my .02 about my mistake in buying one.
I can also look into this issue further. In order to do more research, I will need some more specific information from you such as your name, address, phone number, the VIN for the vehicle, current mileage, and dealer name. If you have further questions, please feel free to contact me either on the thread or via private message. Thank you.raygun said:Hi, Like many on the forum I have power steering noise and pulsing. 2011 V6 LTZ 19" wheels, 2134 miles. Been to dealer twice about problem. Talked to Service manager who promised to call factory and get back to me by Friday. That was three Fridays ago no call. Going to try one more time then go the lemon law route. I think GM is covering up a very dangerous situation that will cause big problems later, after all they can't tell whats wrong so is it safe for my wife to drive or a dangerous hazard. If you are considering buying a Equinox or GMC equal ask the sales rep what the deal is about the faulty steering. I wouldn't. Just my .02 about my mistake in buying one.