[TerrainSLT2]

OnStar:
We’re happy to share that we have finished the validation process for 2010 vehicles for the OnStar MyLink mobile app. It will now support Cadillac DTS, Escalade, Escalade ESV & Escalade EXT; Buick Enclave & Lucerne; GMC Acadia, Yukon, & Yukon XL; Chevrolet Avalanche, Impala, Suburban, Tahoe & Traverse.

What is the difference between the 2010 Terrain and 2010 Acadia in terms of support for the MyLink app? I figured they'd probably be the same. Can you explain the difference?[/color]

Steve Schwinke:
The model year 2010 Acadia and Terrain contain different levels of OnStar hardware. The Acadia does support the app, while unfortunately the Terrain does not. We use the term Gen 8, but there are variations of Gen 8 hardware that were released. These variations have different vehicle architecture integrations capabilities.

Are you done developing support for 2010 vehicles?[/color]

Steve Schwinke:
Yes. As much as it pains me, the list we published earlier is the list of vehicles that get the app.

 

[Superboy95]

Well, that sucks.

 

[kuppyr]

I hope this isn't the case, as I was all excited for this feature!!

 

[Jimmy-b]

I sent an email to OnStar and this is the response I received.

Thank you for taking the time to e-mail OnStar.

The mobile app technology requires OnStar’s new hardware, Gen 9, which just launched with the 2011 model year and was expanded to some but unfortunately not all of the 2010 model year GM vehicles. Our records indicate your 2010 GMC Terrain AWD has the OnStar Gen 8.0 hardware, which makes this vehicle ineligible for the OnStar MyLink mobile apps feature. Due to the different specifications in the manufacturing of your vehicle not all components of the OnStar system are available.

We apologize for any inconvenience you may have experienced. If you have any other concerns, please feel free to contact the OnStar Customer Care Department at 1-888-4ONSTAR (1-888-466-7827), prompt "0".

Sincerely,

Linda
OnStar Information Specialist[/color]

 

[oracle]

Does anyone know if it is possible to upgrade that OnStar component? Who knows.. might not be too expensive (Wishful thinking here)

 

[ChevyMgr]

Does anyone know if it is possible to upgrade that OnStar component? Who knows.. might not be too expensive (Wishful thinking here)

Not at this time. Maybe later. It would require the OnStar VCIM module to be upgraded or if they can make the GEN8 module work with the system.

 

[Superboy95]

Not at this time. Maybe later. It would require the OnStar VCIM module to be upgraded or if they can make the GEN8 module work with the system.

Just doesn't make sense to me why the system can't communicate with GEN8, since the On* service already does...

 

[sunnyday]

So disappointing

This makes me worried if I buy gm car and then there's another update in the future in onstar then it might not be supported again.

 

[TerrainSLT2]

I'm suspected that OnStar charged us for nothing but only a hocus-focus sending us the diagnostic by email in our vehicle. Sometimes it gives me a wrong reading! They can even read the problem that I have encountered 2 months ago now!

 

[ChevyMgr]

The email notification occurs 3-5 days after they have tapped into the vehicle.

 

[TerrainSLT2]

Onstar doesn't charge you for the diagnostic e-mails - it is included in your service.

I know...What I'm talking about is I pay annually for the services which that I think it's useless to continue because they are saying that they can't make MyLink application for Terrain 2010 while they can monitor my vehicle remotely. Don't you think that this is kind of $+up!d?

The Onstar diagnostic can only identify items that are connected into the vehicles computer systems (tire pressure, check engine codes, ABS/Traction Control issues, etc). It cannot , for example, tell you your brake linings are worn, your cv joints are bad, your headlights don't work, worn wiper blades, door latch or lock issues, etc.

I know that...

I have found the diagnostic email to be accurate on issues for the last 5 GM vehicles I have owned.

Good for you but for me, it's NOT... Maybe it's because of the computer chips that the GM made, sometimes my console window will go brighter and dimmer?

 

[TerrainSLT2]

If OnStar can't be the remote start the vehicle, then why they can shut-off the vehicle and unlock the vehicle if someone stole it. They told us when we register it.

 

[noncon]

If OnStar can't be the remote start the vehicle, then why they can shut-off the vehicle and unlock the vehicle if someone stole it. They told us when we register it.

Two different things. Shutting off the fuel pump remotely or accessing the door lock circuit, isn't the same thing as access the to the starting system. The Gen 8 hardware does not have starting system functionality, whereas Gen 9 does.

KJ

 

[GMCdriver]

If OnStar can't be the remote start the vehicle, then why they can shut-off the vehicle and unlock the vehicle if someone stole it. They told us when we register it.

According to Steve Schwinke there are different pieces of onstar hardware used with different levels of functionality.
Steve Schwinke:
The model year 2010 Acadia and Terrain contain different levels of OnStar hardware. The Acadia does support the app, while unfortunately the Terrain does not. We use the term Gen 8, but there are variations of Gen 8 hardware that were released. These variations have different vehicle architecture integrations capabilities.

It seems easy enough to understand if you take the time to read your own posts.