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Discussion Starter · #1 ·
:confused:


Hi Everyone,


I am having what I think are issues with my Terrain order. If you have time, please review the emails below and tell me what you think. The dealer keeps telling me not to worry... I have not had a great experience with them so far, and I'm not really worried, but I want to make sure the car will be here in 6-8 weeks like was promised.



First, here is my order # and Status:


Order: PRJR7M

Status 05/20/2011 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.


I checked with the dealer, and they assured me that they processed the order as they are supposed to. I also know that it can take time for the status to change. With that being said, I double checked with the GM Connects forum and here is what we discussed:



Me on 6/14


Hello,


I just wanted to see if someone can tell me if my order is on track:


PRJR7M

Status 05/20/2011 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.

Thanks!
George


GM Connects on 6/15:

George. at this point your order is still totally in the hands of your dealer. He must wait until he has an allocation for a new Terrain. And if its supposed to be a 2012 the first date to submit was on the Consensus report May 18th. Eric will do the GMC updates tomorrow so hopefully you have already been updated and we just dont know it yet. 2012 Terrain production begins July 18th after the summer shut down and tooling at the factory. Lets see what Eric shows tomorrow and if you do not move to 2000 status then perhaps you should talk with your dealer and find out exactly when he has available allocation to place your order into production. Larry
TERRAIN Terrain May 7/18 - 8/5 May 18 Jun 2 Jul 18


Me on 6/15:


Hello,

I just checked the status and nothing changed... My concern here is that we are going on 4 weeks and the order hasn't even really gone through yet. What if the allocation doesn't occur for two more months? Does that mean my order doesn't start until then?

Also, this order was for a 2011, but I suppose it should be for a 2012 now!!!


Thanks
George


GM Connects on 6/16:


George,

Yes, until the dealer submits the order from allocation, you're kind of stuck. I would check with other dealers in your area or region to find immediate allocation.

Lisa



_________________
Your Tracking Team!!!


:confused: :angryfire: :banghead:
 

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Discussion Starter · #5 ·
KCorey said:
Just an opinion...your order for a Terrain will not go through until after 7/18/2011, and that will be for a 2012. The production for 2011's ended sometime in April. Normally, production takes about 6 weeks, so you should expect a 2012 about September 1st...give or take a week or 2.
If you need a car before then here's a suggestion: See if the dealer can give you a "loaner" until the new car comes in (or even a demo), or, try to contact another dealer to see if they have a 2011 in stock for you to buy. All of these are just educated guesses.
When I placed the order on 5/20, the dealer told me it would be 6-8 weeks and that it would be for a 2011.... I donno what is going on!


G
 

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Discussion Starter · #9 ·
Well, it seems that my dealer did end up screwing up the order.... She placed it too late and GM didn't accept it. By some miracle, she did find one in San Diego and they drove it up here (didn't like the idea of my new car having 138 mi on it...). Now I have it and so far so good!


G
 
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