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Discussion Starter · #1 ·
I have a 2010 Terrain with 2000 miles on it now.
It has been in and out of the dealerships service for the last 2 weeks.
It started with the **** thing dying on my wife while she was driving down hwy 71, causing her to almost get plowed by a truck driving behind her. The Terrain regained power and she brought it home. The next morning, the thing wouldnt start. It actually wouldnt even give the key back to us (like it was stuck on the on position only). It also showed weird messages like the hood and gate was open when it wasnt.
We had it towed to the dealership where they replaced the BCM due to 4 blown fuses and brought it back to me.
When they dropped it off to me, it started acting crazy again. Now its honking at times and starting itself.

Im real close to filing this thing a lemon. My wife is 8 months pregnant and I really dont need this right now.
 

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simadownow6988 said:
I have a 2010 Terrain with 2000 miles on it now.
It has been in and out of the dealerships service for the last 2 weeks.
It started with the **** thing dying on my wife while she was driving down hwy 71, causing her to almost get plowed by a truck driving behind her. The Terrain regained power and she brought it home. The next morning, the thing wouldnt start. It actually wouldnt even give the key back to us (like it was stuck on the on position only). It also showed weird messages like the hood and gate was open when it wasnt.
We had it towed to the dealership where they replaced the BCM due to 4 blown fuses and brought it back to me.
When they dropped it off to me, it started acting crazy again. Now its honking at times and starting itself.

Im real close to filing this thing a lemon. My wife is 8 months pregnant and I really dont need this right now.[/color]
Sorry to hear about your misfortune, simadownow6988, esp. with the wife at 8 months.
Make sure you get a decent loaner and stay all over the Dealer like flies on you know what!
Take it up a level if you feel your Dealer is not doing all that they can for you.
Good luck and keep us posted.
 

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Discussion Starter · #3 ·
Im calling the dealer daily. Today, they told me that they are talking to GM Tech for assistance on this problem.
They gave us a 09 G6 to drive. Its nothing that we like at all, but its transportation.
I have been in contact with GMC customer support and I have to say "what a joke". They have promised to call me back about 3 times now and no one ever calls me.
I have left many voice mails with no response. Worst customer service I have ever seen.
I am planning on starting the lemon letter soon if they dont fix it.
 

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Make sure you file the Lemon paper work with the BBB. I'm not sure what your state requires to call it a lemon but get that going if you want results. My last car was a 2009 Malibu that was a lemon, they didn't really do anything until they got the paperwork from the BBB they don't want to go to arbitration, it costs them a ton for money they are likely to settle before it gets to that point, make sure you get paperwork started with the GM number in the owners manual/warranty manual as well.

P.S. the BBB only communicates via email, i got a hold of the guy via phone only 1 time, they like to have everything in writing.
 

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You need to file a claim with GM too... the two will talk and coordinate things such as arbitration... you also need to send a registered letter to GM...the address is in the back of the booklet.
 

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simadownow6988 said:
What state do I research the lemon law on if I live in AR and bought the car in OK?
Welcome aboard and sorry for your issues. With any first year model, these issues can arise. I experienced the same with a 2006 VW Passat 4-Motion with a newborn in the house.

As for the lemon law, it must be initiated in the state the car is registered. Also, there are guidelines that must be followed. In NY, it is 30 consecutive days in service for any issue(s) or 3 times for the same issue that goes unfixed.

I would contact GMC customer service and ask for a supervisor. Tell them the state you are registered and that you want to pursue the lemon law and they will document everything and workwith dealership.

Hope it all works out for you.
 

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Discussion Starter · #9 ·
Thats what I will do.

I registered the vehicle in AR. The AR lemon law states that it can be initiated after 3 repair attempts of a problem that cannot cause injury or death, or after 1 repair attempt of a problem that can cause injury or death.

I think I fall under the 1 attempt that can cause injury or death being that my wife was almost in that situation.
 

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Have you contacted clergy? Sounds like it's possessed to me ;D

Seriously, I hope it gets fixed for you soon. Has the dealer been able to repeat the issues? May I ask what dealership you bought at? (you are in my neck of the woods...)
 

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Discussion Starter · #11 ·
Narg said:
Have you contacted clergy? Sounds like it's possessed to me ;D

Seriously, I hope it gets fixed for you soon. Has the dealer been able to repeat the issues? May I ask what dealership you bought at? (you are in my neck of the woods...)
I live in the Fort Smith area, but found a good deal on this one in Sallisaw (Blue Ribbon). The dealer has been able to repeat the issue. It actually started acting up on the service manager after a test drive.

GM just called me about the BBB claim. This lady was real nice and told me that she needs to gather a bunch of stuff and will definately call me back by next Tuesday with a plan. She also gave me her direct number and told me to call anytime and if she couldnt answer then, she would call me within a hour after I left a voice mail.

I told her that would be fine, because I would hate to put this in arbitration, but I would if I had to.

Ill keep you guys informed on everything that goes down.
 

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Let me know if you have any questions. Our Malibu was a lemon, the gas cap light would go on and so would the check engine light... we settled before arbitration and I kept the car thinking it would be fine.... a few months ago we had problems with a musty smell in the ventilation and a creaky gas pedal that wouldn't go away even after they replaced everything... the dealership ended up buying my Bu' back and i upgraded to the Nox and I am much happier and do not have to spend my lunch breaks at the dealership.
 

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I would say probably 3-4 months... within a month you should see things working.... in your case since it is such a big problem it might go faster... once the BBB gets involved it will go much faster and GM will be more willing to give you results.
 

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EastonNox said:
I would say probably 3-4 months... within a month you should see things working.... in your case since it is such a big problem it might go faster... once the BBB gets involved it will go much faster and GM will be more willing to give you results.[/color]
I'm sure the "new GM" will try to make things as smooth as possible to assure customers are 100% satisfied.
IMO, they can't afford NOT to anymore.
 

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gearhead said:
I'm sure the "new GM" will try to make things as smooth as possible to assure customers are 100% satisfied.
IMO, they can't afford NOT to anymore.
NOT! The "new GM" is more of a joke than it was 30 years ago. GMC customer support is horrific (non existent and waste of time). They will take all your information, and then guess what, they still leave you with defective piece of $hit GMC Terrain.
 

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simadownow6988 said:
Im calling the dealer daily. Today, they told me that they are talking to GM Tech for assistance on this problem.
They gave us a 09 G6 to drive. Its nothing that we like at all, but its transportation.
I have been in contact with GMC customer support and I have to say "what a joke". They have promised to call me back about 3 times now and no one ever calls me.
I have left many voice mails with no response. Worst customer service I have ever seen.
I am planning on starting the lemon letter soon if they dont fix it.
I feel your pain simadownow6988. My GMC Terrain has very bad spark knock. Since it's within specs, it can't be fixed. At 95 miles, it started sounding like it has 95,000 mile on it. God I hate this car. I've had to hire an attorney to make this right with GM. I will never buy another GM......EVER!
 

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gearhead said:
I'm sure the "new GM" will try to make things as smooth as possible to assure customers are 100% satisfied.
IMO, they can't afford NOT to anymore.
I wouldn't be so sure. Check out the tail end of this thread; this fellow is getting stonewalled and has had his in the shop 11 times already:

http://www.terrainforum.net/index.php?topic=674.0
 

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AllenCW said:
NOT! The "new GM" is more of a joke than it was 30 years ago. GMC customer support is horrific (non existent and waste of time). They will take all your information, and then guess what, they still leave you with defective piece of $hit GMC Terrain.
I'm saying GM cannot afford to let customer issues get out of hand, as apparently yours and a few others have.
We all feel for you, it could just as easily have been my Family's vehicle and I'd be super pissed as well!!!
On the other hand, there are quite a few customers more than happy with their Terrains and Nox's.

tnmats said:
I wouldn't be so sure. Check out the tail end of this thread; this fellow is getting stonewalled and has had his in the shop 11 times already:
http://www.terrainforum.net/index.php?topic=674.0
If I was getting stonewalled, I'd take legal action (don't have time to read the thread right now).
Remember, GM is not the only one that has issues...no manufacturer is perfect and GM has hundreds, if not thousands of suppliers.
Good luck to all of you, I sincerely hope it all works out in your favour in the end.
 

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One more thing...remember that a lot of Dealers got closed down, so if you're having a hard time with one, bring the issue up to GM.
GM made the decision which Dealers to keep and which to close.
Maybe they left some bad apples in the bunch, I dunno.

Once again, good luck and we'll keep our fingers crossed for you.
I have no ties to GM or this Forum, the wife liked the Terrain so we got it for her and have been happy, so far.
 
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