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This service came with my Equinox that I purchased in 2010. After the free trial, I didn't take any steps to get a paid subscription and so started getting regular junk mail from them urging me to purchase a monthly or yearly subscription. I just threw these away, but then they called me. I usually don't even answer phone calls from numbers I don't recognize, but I was expecting a call from someone that day and answered it. I ended up being talked into a 5-month subscription for $22. Over this time, I find I don't use the SiriusXM's service enough to justify the price, and am trying to cut back on expenses anyways, so I want to cancel it before it automatically renews in a week. I have heard from many sources that this company is notoriously difficult to try to leave.

I quickly discovered that it is impossible to cancel online. If I had known that, I would never have given them my credit card info.

I'm now getting the "long-duration" hold from their 1-888 "Listener Care" number. I don't have time for this run around!

What works? is there a secret number to call? Should I pick the wrong option from the phone tree so I can actually get to speak to a person quicker?
 

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Choose any option other than "cancel service" (or whatever, I don't have Sirius) or if it allows voice commands say "operator" even if that isn't an option. Getting a live person in the right department on the first try is a long shot, but at least they may be able to connect you directly where you need to go. Good luck..
 

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marylandnox said:
This service came with my Equinox that I purchased in 2010. After the free trial, I didn't take any steps to get a paid subscription and so started getting regular junk mail from them urging me to purchase a monthly or yearly subscription. I just threw these away, but then they called me. I usually don't even answer phone calls from numbers I don't recognize, but I was expecting a call from someone that day and answered it. I ended up being talked into a 5-month subscription for $22. Over this time, I find I don't use the SiriusXM's service enough to justify the price, and am trying to cut back on expenses anyways, so I want to cancel it before it automatically renews in a week. I have heard from many sources that this company is notoriously difficult to try to leave.

I quickly discovered that it is impossible to cancel online. If I had known that, I would never have given them my credit card info.
I'm now getting the "long-duration" hold from their 1-888 "Listener Care" number. I don't have time for this run around!

What works? is there a secret number to call? Should I pick the wrong option from the phone tree so I can actually get to speak to a person quicker?
Can't you just go into your account and change your credit card info so they can't bill it?
 

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If you google XM problems you wil see how hard it is to cancel service. :thumbdown: I liked the XM but the signal drops often and I read horror storied regaring their customer service. I'm starting to get mail from On-Star now and I'm getting a lot of toll free calls to my house. I do not answer calls that do not identify the caller on caller ID or any toll free calls. My On-Star trial ends in June. I didn't give them a charge card and I don't want On-Star
 

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I had Sirius. Cancelled Sirius and got the XM with the best of Sirius Subscription for the Terrain ( about 3 months ago). I still have Sirius calling and sending me mail wanting to know why I cancelled and giving me deals to sign back on!!
 

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If they have a credit card number they will extend your service like it or not. The best thing to do is to call your credit cards CS and tell them this is an unauthorized charge----------that will get the ball rolling. My wife can't live without XM so each year with each vehicle I have to go through the I'm only going to pay half price or you can shove it routine------so far it's worked.

OnStar will do the same thing but you can call them and have your credit card removed. Your OnStar account is set up so that it will not let you remove your credit card (only change it) on line.
 

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The easy is to go through the credit card and cancel the charge. I have heard that satallite radio is hard to cancel.. I have a friend who bought a Cobalt with Sirius and One star, but wouldn't give them a CC # and after the trial period they would hound him about subscribng, which he neverdid, but he continued to have the satallie service narly a year after the trial period ended. ::)
 

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Old Lar said:
The easy is to go through the credit card and cancel the charge. I have heard that satallite radio is hard to cancel.. I have a friend who bought a Cobalt with Sirius and One star, but wouldn't give them a CC # and after the trial period they would hound him about subscribng, which he neverdid, but he continued to have the satallie service narly a year after the trial period ended. ::)
On my 2011 Regal - the XM stopped working the day after the trial period ended. My 2011 Terrain worked for 5 months after trial ended.

Sirius/XM has frustrated me also - I bought a portable radio direct from Sirius/XM (xmp3i) and it was defective out of the box. I had a hard time getting a return authorization and tehy wanted a $15 activation fee for the warranty replacement so I decided to just get a refund instead of a replacement. Then they wanted to charge me the $75 cancellation fee for cancelling even though I never activated the service.

The only reason I signed up for the service at the same time as I purchased the xmp3ionline is it was $150 cheaper than Best Buy or anyone else for the xmp3i with a 1 year contract ($99 vs. $249 for the unit).
 

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I had XM a few years back and when my subscription ran out I told them I wanted to cancel but they charged my card anyway. I ended up putting the charge dispute with my credit card company and XM finally gave up. I just took the five month deal after my free trial, but this time I used my Shop Safe service so when they try to charge that credit card number again they'll be in for a surprise.
 

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Been reading this thread with interest.

Never had Sat Radio before in any vehicle

Tried it when we bought the NOX...but...honestly for us...our IPODs are far more to our liking

I think we gave the Sat Radio a try for all of 3 "listening hours" total and haven't looked back since.

What's frustrating is to hear what we can look forward to when the "freebie" is over...
Especially when we aren't even listening to it now... :banghead: :banghead:
 

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they called today...since i never signed up they do not have my cc#...they offered 60% off...i told them they had too many commercials...she said they had like 69 commercial free stations....i said thanks for the info...but obviously if i am noticing the commercials then they are on they stations i listen to...need less to said no thank you...
 

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Just an FYI for anyone who wants to keep XM, I just talked them down to $71.65 for the next year after I told them I was going to cancel. I would never pay full price for the service but I am getting it now for less than $6 a month, not bad since I paid a little more for my last year of service (around $80).
 

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I got another email today..pleading for me to come back to Sirius....I HAVE XM!!
 

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wrusprod said:
I got another email today..pleading for me to come back to Sirius....I HAVE XM!!
I was really hoping that now that they are 'the same company' officially that they would allow xm users to listen to Stern but it seems you still need the best of sirius package. I do not get why they can have just about every other channel the same besides that. Annoying
 

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Funny, saw this thread as I was waiting on hold to cancel mine. Results, 1 hr plus and 1 disconnect later I have cancanceled my subscription.
 

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upnorth said:
Funny, saw this thread as I was waiting on hold to cancel mine. Results, 1 hr plus and 1 disconnect later I have cancanceled my subscription.
Wow, did you talk to 'Steve' and somehow get disconnected? It is odd that people always get disconnected when trying to cancel their service, maybe they know people do not want to wait on hold for another hour and some do not call back?
 

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barhoc11 said:
Wow, did you talk to 'Steve' and somehow get disconnected? It is odd that people always get disconnected when trying to cancel their service, maybe they know people do not want to wait on hold for another hour and some do not call back?
I think his name was Peggy.
 

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MOCHANOX said:
What's frustrating is to hear what we can look forward to when the "freebie" is over...
Especially when we aren't even listening to it now... :banghead: :banghead:

Nothing will happen if you don't want it - it will just shut off eventually. They should not have your credit card info (unlike Onstar).
 

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gmiemigrad said:
Nothing will happen if you don't want it - it will just shut off eventually. They should not have your credit card info (unlike Onstar).
On Star dosen't have a credit card # unless you bought minutes. Their con is to get you to buy discounted minutes when you 1st activate. It says in their TOS that if at anytime you use a credit card number with them that they will use it to automatically renew onstar.
 

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RNOX said:
On Star dosen't have a credit card # unless you bought minutes. Their con is to get you to buy discounted minutes when you 1st activate. It says in their TOS that if at anytime you use a credit card number with them that they will use it to automatically renew onstar.
I think that's basically what I said--------OnStar would do the same thing as XM if you have a credit card on file with them.
Your right about the "trick" OnStar uses to get your credit card on file with them; at least with OnStar it's easy to get it removed.
 
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