I for one am grateful to have this forum as a resource. If it wasn't for this forum and the fact that I could print out the info on the engine startup noise troubles to show the service director at my dealer, who claimed to know nothing about (and it is possible that they didn't) but if it were not for that and the video's I was able to show them, my dealer was not going to do anything about my start up noise and other issues with the engine. It was always, "could not duplicate, no repair needed" because they couldn't hear or duplicate the noise every time I brought it in. Once I finally got them to agree to do the first repair, only after bringing in all the info from this forum, and then they started the engine after that first repair attempt they finally heard the noise themselves. It was then that they did everything in their power to get it fixed and they were patient, understanding and persistent in working to get it fixed. And I am grateful that I have such a great dealer.
Can't say the same about GM though and that is/was completely frustrating and having this forum to let off steam about GM not caring has been good also. It's clear they don't want to acknowledge how bad some of these problems are because I'm sure it will cost them plenty to have to admit it and deal with it properly. So then, they deserve whatever negative comments they get from this forum.
GM customer service did absolutely nothing for me except to say they started a case for me and then I never heard from them again. My dealer, however, once I got them to believe I had the startup noise and the problems it was causing, was terrific about the entire process to finally, hopefully get it fixed. I've been problem free for several thousand miles now and I may not be out of the woods totally yet, but at least it feels better driving a brand new vehicle without all the issues it did have for months.
So, I have come on here to extoll the virtues of how well my dealer handled my problem, which is positive right? But I also came on here to let everyone know how badly GM handled the entire issue, which is negative, right? That to me is what this forum is for. For all of us to be able to communicate about our issues or our great things we love about our equinox or terrain. And probably most importantly, hopefully others can learn from this forum before they have to go through some of the painful lessons a lot of us on here have gone through.
That's my story and I'm sticking to it.