General Motors Corp
Detroit, MI
I would like to say that I am extremely disappointed in GM I purchased a 2010 Equinox and coming from a family of loyal GM owners I would have thought GM would of treated me better. My father has had 5 Corvettes and still owns an 84, 5 Suburbans and has been a repeat customer. I have had many issues with the heating controls going completely on the fritz. I would set it for 68 degrees and it would sky rocket to max then I would attempt to adjust it and it would do a complete 180 back to low cold temps after a week of this issue I became EXTREMELY FRUSTRATED. I brought my vehicle in for service at Paramus Chevrolet Paramus NJ.
I noted a few other issues to the service advisor
transmission shifts were rough and would not shift (hold gears)
lock to lock on steering would “bang” sound horrendous
my heating control issues (as stated above)
sunroof leaks wind noise sounds as if it were open
Wipers chatter horribly
I receive a loaner vehicle (which I had a 2 week set back for) 2010 Chevrolet Cruze, not a bad looking vehicle just not my cup of tea. Anyway a day goes by and the dealer calls me in regards to my concerns.
transmission shifts were rough and would not shift (holding gears)
Problem resolved dealer reprogrammed computer (known issue)
lock to lock on steering would “bang” sound horrendous
dealers words “this is an engineering flaw there is no solution at this time GM is aware of this issue”
my heating control issues (as stated above)
“we replaced your AC unit”
sunroof leaks wind noise sounds as if it were open
“needed adjustment”
Wipers chatter horribly
dealers words “this is an engineering flaw there is no solution at this time GM is aware of this issue”
So I pick up my vehicle and notice everything is thrown about in the cabin...
My Ez-pass is missing from the top of the storage compartment
Glove box contents is ruffled and my manual and paper work torn, damaged and misplaced.
Dash trim chipped (from improper removal) and clips broken on passenger side trim.
and to top it off the AC controls are doing the SAME THING.
I return to the dealership and request the service manager, I show him the ruffled books asking where my Ez-pass went etc. He apologizes up and down and gives me the loaner vehicle back and says we will check out the AC controls again.
Service advisor calls me and says everything is fixed, So I go to pick up my vehicle yet AGAIN, I jump back into my vehicle to check it out, it is still doing the same thing. I walk back into service get the service manager and show him. He says “ we will need to order the Radio head unit and it is back-ordered” , lovely now I have to schedule another service with them and possibly wait 2 weeks for a loaner car. Now I am more than aggravated before leaving and expressing my thoughts of dis content i mention to the service manager “this is why I should have purchased another BMW”
I contact the 800 # listed in my ruffled manual (what a joke this was) I am greeted by a customer service representative located in the Philippines who can barely speak English. I explain my situation at hand and state my issue. I ask “sir what can you do for me I would like this issue resolved” representative “I probably will help you what would you like us me to do for you” thats just the beginning of the conversation. I am going to mail you this letter along with the recorded conversation I have with your team in the Phillippines.
ANY ONE ELSE HAVE ANY ISSUES !?
Detroit, MI
I would like to say that I am extremely disappointed in GM I purchased a 2010 Equinox and coming from a family of loyal GM owners I would have thought GM would of treated me better. My father has had 5 Corvettes and still owns an 84, 5 Suburbans and has been a repeat customer. I have had many issues with the heating controls going completely on the fritz. I would set it for 68 degrees and it would sky rocket to max then I would attempt to adjust it and it would do a complete 180 back to low cold temps after a week of this issue I became EXTREMELY FRUSTRATED. I brought my vehicle in for service at Paramus Chevrolet Paramus NJ.
I noted a few other issues to the service advisor
transmission shifts were rough and would not shift (hold gears)
lock to lock on steering would “bang” sound horrendous
my heating control issues (as stated above)
sunroof leaks wind noise sounds as if it were open
Wipers chatter horribly
I receive a loaner vehicle (which I had a 2 week set back for) 2010 Chevrolet Cruze, not a bad looking vehicle just not my cup of tea. Anyway a day goes by and the dealer calls me in regards to my concerns.
transmission shifts were rough and would not shift (holding gears)
Problem resolved dealer reprogrammed computer (known issue)
lock to lock on steering would “bang” sound horrendous
dealers words “this is an engineering flaw there is no solution at this time GM is aware of this issue”
my heating control issues (as stated above)
“we replaced your AC unit”
sunroof leaks wind noise sounds as if it were open
“needed adjustment”
Wipers chatter horribly
dealers words “this is an engineering flaw there is no solution at this time GM is aware of this issue”
So I pick up my vehicle and notice everything is thrown about in the cabin...
My Ez-pass is missing from the top of the storage compartment
Glove box contents is ruffled and my manual and paper work torn, damaged and misplaced.
Dash trim chipped (from improper removal) and clips broken on passenger side trim.
and to top it off the AC controls are doing the SAME THING.
I return to the dealership and request the service manager, I show him the ruffled books asking where my Ez-pass went etc. He apologizes up and down and gives me the loaner vehicle back and says we will check out the AC controls again.
Service advisor calls me and says everything is fixed, So I go to pick up my vehicle yet AGAIN, I jump back into my vehicle to check it out, it is still doing the same thing. I walk back into service get the service manager and show him. He says “ we will need to order the Radio head unit and it is back-ordered” , lovely now I have to schedule another service with them and possibly wait 2 weeks for a loaner car. Now I am more than aggravated before leaving and expressing my thoughts of dis content i mention to the service manager “this is why I should have purchased another BMW”
I contact the 800 # listed in my ruffled manual (what a joke this was) I am greeted by a customer service representative located in the Philippines who can barely speak English. I explain my situation at hand and state my issue. I ask “sir what can you do for me I would like this issue resolved” representative “I probably will help you what would you like us me to do for you” thats just the beginning of the conversation. I am going to mail you this letter along with the recorded conversation I have with your team in the Phillippines.
ANY ONE ELSE HAVE ANY ISSUES !?
