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9 Posts
Back in August 2011, 3 months after buying new Equinox, I wrote a post concerning my headliner being droopy and pulled away from the front windshield. Well, the dealer ordered and installed a new headliner, it is still pulled away from the windshield at the drivers side, and when I checked the car before I drove off the lot, I told the service rep about it still being pulled away from the windshield. He told me he could take it back into the shop but there wasn't anything they could do about it, that there was no way for them to put a "clamp" on the headliner to make it adhere to the glue that would keep it in line. I said the headliner is not pulled away from the passenger side anymore, so I don't see why it will still be pulled away from the drivers side. I asked if the windshield was going to leak, he said no (well guess what: I entered the car the other day and the inside of the windshield was wet!! will deal with the dealer next week on this issue), and asked if this was going to go against me trading in the Equinox in 4 years, he said "no, they'll never look at that". The service personnel "check-off' when they have completed their inspections/work, but I have caught them now twice at "checking: done/completed" and the work/job has not been completed, one more time will be the charm, I will go to the owner with my complaints then. I truly LOVE my Equinox, but the headliner issue has me really upset. Is anyone still having the same problem as I am?