ChevyMgr said:
Welcome to my world. I doesn't get much funnier than this. ;D
Actually...one of the reasons you and I seem to be in agreement in different threads recently is because as a former Service Manager and Advisor for 25 years...I have been in your shoes.
It takes a pretty thick skin to get on an automotive forum and admit you're "in the business"...
Most folks think of us as "thieves" that don't give a
[email protected] about anything but $$$
And that reputation was indeed earned decades ago...has been dang near impossible (not always) to shake...and unfortunately in too many isolated cases still exists today.
But as you know the "business" has changed drastically within the last decade and the "rip off artists" continue to become a thing of the past...being replaced with more of us who really do care about the level of service provided and go the extra mile with our customers.
There are "costs" for doing business the right way...
but the long term benefits far outweigh the short term gains and long term losses of following the "dark side".
To the naysayers, it is not a perfect world...yet, but there have been and will continue to be in growing numbers...legitimate service at competitive prices...from knowledgable people that want to get your repair done correctly the first time.