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Discussion Starter · #1 ·
Good Monday morning, all...

I spent a few moments peeking around the front end of my Terrain yesterday trying to pinpoint a suspension rattle/noise that I've been hearing. Noticed that both of my front strut boots are displaced.

Can someone take a quick peak and let me know where the bottom of the boot is supposed to rest? Or better yet a picture?


Thanks in advance.
 

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Could you try to explain the noise you're hearing? I am having a noise (thud/thump) from the front of mine when going over bumps at low speed. Seem to hear it more when turning as well.
 

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Discussion Starter · #3 ·
redlight_005 said:
Could you try to explain the noise you're hearing? I am having a noise (thud/thump) from the front of mine when going over bumps at low speed. Seem to hear it more when turning as well.
At first all I was hearing was a thud/thump while turning at low speeds like you've described (ie at a curb depression), but now I would describe it as an intermittent rattle while turning at low speeds and going over bumps. Mine seems to be coming from the right front.

Seeing as it's intermittent I am waiting until it gets worse before I make the 2.5 hour journey to the dealership. I also have what I believe to be a bad baffle in my muffler.

People on the Cadillar SRX forum (not this one) are reporting that a maladjusted hood stop can cause the thud.
 

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Terrain said:
At first all I was hearing was a thud/thump while turning at low speeds like you've described (ie at a curb depression), but now I would describe it as an intermittent rattle while turning at low speeds and going over bumps. Mine seems to be coming from the right front.

Seeing as it's intermittent I am waiting until it gets worse before I make the 2.5 hour journey to the dealership. I also have what I believe to be a bad baffle in my muffler.

People on the Cadillar SRX forum (not this one) are reporting that a maladjusted hood stop can cause the thud.
That's exactly my symptoms as well.......started off quite faint, then got worse. Mine also sounds like its coming from the right front. When I took it to the dealership, they first said it was the fender well linings.....nope. I took a ride again with the tech before I left the dealership and showed him the noise was still there. Then they ordered front right strut and mount. They changed it and I still have the same exact sound, no difference. So it has to go back in......
 

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Discussion Starter · #8 ·
redlight_005 said:
Terrain, did you ever get your noise fixed?
Yes I did - I traded my Terrain off on another one.

The new one is tight as a drum... so far. Lost AWD, trailer package (which I can easily add back but I never did use it on my other one) but gained navigation. Oh and lost some cash too...
 

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Terrain said:
Yes I did - I traded my Terrain off on another one.

The new one is tight as a drum... so far. Lost AWD, trailer package (which I can easily add back but I never did use it on my other one) but gained navigation. Oh and lost some cash too...
Well that's good and bad....lol. I still have the noise and of course the dealer cant find out why....frustrating.....
 

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Hey all I feel your pain about the front right noise as I have the same problem...Here is what the service department and GM corporate told me it was....

ISSUE - 5/20/2011
• Vehicle brought in for rattling heard from front right wheel.

Diagnosis & Solution
• Noise was found to be coming from front right strut boot. Applied grease to strut noise subsided.

ISSUE - 7/26/2011
Vehicle brought in for rattling heard from front right wheel. (same noise as reported on 5/20/2011)
Diagnosis & Solution
• Noise was found to be from same location as reported on 5/20/2011. Was informed by Service Rep. Victor that the boot housing which protects the strut from water and mud build-up rattles and GM has not deemed a solution to fix issue and they were instructed to pack it with grease.

• Called GM Corp. - On 7/28/2011 spoke with Marlet Ext. 12772 in regards to the above issue.


• Informed by Marlet GM Technical bulletin put out by GM states no fix for issue and it instructs service departments to stuff area with grease. Informed I will be contacted by technicians
 

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I was contacted by the GM Corporate Techs who informed me that GM is aware of the problem and they put out a technical bulletin which instructs the service departmets to stuff the strut boot cover with grease to stop the noise, and at this time there is no other solution to the problem. The the Tech proceeded to offer me lifetime maintence (i have an extended warranty already!) on my vehicle to make up for it.....Sounds like they trying to bribe me.....I want my car fixed not just have a bandaid placed on the problem for it to continue. The only problem is the grease wears away over time and the car will eventually have to go back in to be regreased. It seems to me that GM is aware of the problem but feels it will be too costly to make it a recall. I suggest anyone suffering from this problem call GM COrporate at 1-800-462-8782 ext. 42315 and voice your concern and complaint about this issue. The more people who complain about this the better a possibility of them making it a recall. FACT- The boot covering is used to protect the struct from mud and other foreign things from building up on the strut and the bolts so it doesnt rut, rot and snap while driving. That what I'm told is making the noise and the stuffed it with grease.
 
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