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Discussion Starter #1
When I got my Nox 2 weeks ago I looked at the paint all around. Everything looked good. When I was washing the car I saw a spot on the spoiler that looked Gray. The paint was gone! About a 3 inch by 1/2 inch spot. The spot was smooth. I called the dealer and they said bring it in to the body shop. I went to their body shop and the manager and his assistant kept debating if this was covered under the warranty. They said it looked like a nice repair and was feathered. They thought that the factory may not have painted a repair He had to call the boss of the service and body shop but we couldn't get him. So he said lets talk to the service manager. He looks, says Just put under warranty paint defect. So after 45 minutes at the dealer they aggreed to fix it. They had the car for 1.5 days. Took the spoiler off and repainted. Saw a new Terrian that had the hood ripped off and other damage. A chain got caught in the hood and ripped it off when they were unloading from a delivery.
 

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Bummer about the paint. They should have just agreed to cover it immediately, instead of checking for approval.
 

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RNOX said:
When I got my Nox 2 weeks ago I looked at the paint all around. Everything looked good. When I was washing the car I saw a spot on the spoiler that looked Gray. The paint was gone! About a 3 inch by 1/2 inch spot. The spot was smooth. I called the dealer and they said bring it in to the body shop. I went to their body shop and the manager and his assistant kept debating if this was covered under the warranty. They said it looked like a nice repair and was feathered. They thought that the factory may not have painted a repair He had to call the boss of the service and body shop but we couldn't get him. So he said lets talk to the service manager. He looks, says Just put under warranty paint defect. So after 45 minutes at the dealer they aggreed to fix it. They had the car for 1.5 days. Took the spoiler off and repainted. Saw a new Terrian that had the hood ripped off and other damage. A chain got caught in the hood and ripped it off when they were unloading from a delivery.
We picked up our 'Nox yesterday morning from the dealership and noticed a paint issue on the upper left side of the tailgate, just below the rear window. It seems like there is some sort of splotching of the darker color in the mixture. We've got the Mocha Steel Metallic color, so it's less noticeable in the sunlight. But it's in the paint itself, beneath the clearcoat. So, in order for it to be fixed, the dealership will have to remove the entire piece, strip it down, repaint, and rebadge our 'Nox. Now comes the choice whether to have it done or not. :-\
 

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TheCrow1994 said:
We picked up our 'Nox yesterday morning from the dealership and noticed a paint issue on the upper left side of the tailgate, just below the rear window. It seems like there is some sort of splotching of the darker color in the mixture. We've got the Mocha Steel Metallic color, so it's less noticeable in the sunlight. But it's in the paint itself, beneath the clearcoat. So, in order for it to be fixed, the dealership will have to remove the entire piece, strip it down, repaint, and rebadge our 'Nox. Now comes the choice whether to have it done or not. :-\
One has to believe that their paint will never match factory ...I'd live with it
 

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TheCrow1994 said:
We picked up our 'Nox yesterday morning from the dealership and noticed a paint issue on the upper left side of the tailgate, just below the rear window. It seems like there is some sort of splotching of the darker color in the mixture. We've got the Mocha Steel Metallic color, so it's less noticeable in the sunlight. But it's in the paint itself, beneath the clearcoat. So, in order for it to be fixed, the dealership will have to remove the entire piece, strip it down, repaint, and rebadge our 'Nox. Now comes the choice whether to have it done or not. :-\
If it's not too obvious, I wouldn't worry about it. My last car had a small dent that I kept meaning to get repaired, but I never got around to it. After awhile it just became part of the car's 'personality'.
 

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fourmoremarine said:
One has to believe that their paint will never match factory ...I'd live with it
That's a very good point. We're leaning toward not getting the work done, but getting something in writing that says if the paint/finish should ever "bubble" in that spot, the dealer will pay for the cosmetic repair.
 

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TheCrow1994 said:
That's a very good point. We're leaning toward not getting the work done, but getting something in writing that says if the paint/finish should ever "bubble" in that spot, the dealer will pay for the cosmetic repair.
+1, I think that's a great idea.
 

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Discussion Starter #8
They painted my whole spoiler and the match is perfect. The dealer has it's own shop
 

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RNOX said:
They painted my whole spoiler and the match is perfect. The dealer has it's own shop
That's good to hear, RNOX! Glad they got a perfect match.

We decided not to get the flaw fixed. Our salesperson and the body shop paint specialist saw the issue before we drove our 'Nox off the lot. The paint issue has been documented by our dealer and we were promised that, if the paint should ever peel or bubble in that spot, our dealer will fix it, even if it's 5 years down the road.
 

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Discussion Starter #10
TheCrow1994 said:
That's good to hear, RNOX! Glad they got a perfect match.

We decided not to get the flaw fixed. Our salesperson and the body shop paint specialist saw the issue before we drove our 'Nox off the lot. The paint issue has been documented by our dealer and we were promised that, if the paint should ever peel or bubble in that spot, our dealer will fix it, even if it's 5 years down the road.
Paint can be matched well. Glad that they will take care of you. When mine was in the shop they had 3 new cars that were damaged. One had the hood ripped off when unloading from the carrir. Needed new hood and Winsheild. The 2 others were dents from lot damage. All are to be fixed and sold as new. So at least you know the defect and if their is a problem they will take care of it. Enjoy the new ride!
 

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RNOX said:
Paint can be matched well. Glad that they will take care of you. When mine was in the shop they had 3 new cars that were damaged. One had the hood ripped off when unloading from the carrir. Needed new hood and Winsheild. The 2 others were dents from lot damage. All are to be fixed and sold as new. So at least you know the defect and if their is a problem they will take care of it. Enjoy the new ride!
How would you have liked to be someone who ordered that hood damaged Terrain, waited all that time, then be told that it was damaged on unloading? Wow, that would hurt.
 

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fullcourt said:
How would you have liked to be someone who ordered that hood damaged Terrain, waited all that time, then be told that it was damaged on unloading? Wow, that would hurt.
"Yeah, sir. We've got some good news and bad news. The good news, your new Terrain just came in today. The bad news, your new Terrain's hood just got torn right off unloading it. It was actually kind of cool to watch. Oh, it's going to be a few more weeks before you can pick up your new Terrain." -Salesperson
 

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Discussion Starter #13
TheCrow1994 said:
"Yeah, sir. We've got some good news and bad news. The good news, your new Terrain just came in today. The bad news, your new Terrain's hood just got torn right off unloading it. It was actually kind of cool to watch. Oh, it's going to be a few more weeks before you can pick up your new Terrain." -Salesperson
I agree. All I'm noting (and this a side bar to the post) is that vehilces are getting damaged and they are being fixed and the dealers don't tell you about it. Don't know if that vehilce was ordered since they had many Terrains in stock and only a few loaded Nox's. The LS's don't exist on the lot as they are sold before they arrive. When I looked at the dealers stock on the web it had a Mohca LS. But none were on the lot. He said one was on the way and I took that vehilce which arrived 3 days later.
 

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TheCrow1994 said:
"Yeah, sir. We've got some good news and bad news. The good news, your new Terrain just came in today. The bad news, your new Terrain's hood just got torn right off unloading it. It was actually kind of cool to watch. Oh, it's going to be a few more weeks before you can pick up your new Terrain." -Salesperson
Funny Crow!

Good news, your car is here. Even better news, it is lighter (better MPG) without the hood or windshield.
 

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I still don't believe any dealer and/or body shop is able to match factory paint job
Two different processes to paint one is sprayed and the other is dry based electrical charged...
may look fine for a few months...but after sun hits it its not going to look the same at different angles...
 

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fourmoremarine said:
I still don't believe any dealer and/or body shop is able to match factory paint job
Two different processes to paint one is sprayed and the other is dry based electrical charged...
may look fine for a few months...but after sun hits it its not going to look the same at different angles...
I would have to disagree with you on this. I have seen private body shops that can paint such that you would never know it wasn't done at the factory. Gtanted, this is more the exception than the rule, but oddly enough, some people can paint VERY WELL !

As an example, my SportWing Spoiler Paint looks just as good as the factory paint, and it is a tri-color pearl white, which is a very hard process to duplicate. And this is after 12 years - and the car still looks showroom - many people still ask me what year the car is - and are shocked when I tell them.
 
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