[ScLoJohn]

On July 1st I ordered a 2011 Terrain. At that time the sales manager was very cocky about being able tyo have it delivered by the middle of August. I asked hin how confident he was and his response was "VERY!". I said confident enough to put money on it? He said yes. We agreed (in writing) that he would give me an additional $200/week off for every week the car was not delivered by August 28th. After trying for weeks to get a order number from them I contacted them again today. He told me there had been a "mix-up" in the allocations and that they now had an allocation to order my Terrain but he wouldn't agree to do so unless I moved the delivery agreement date back a month until September 28th. I refused and told him I needed to speak with the owner. He refused to let me talk with the owner and instead had me talk to another sales manager whom I had dealt with previously. This sales manager agreed with everything I said and said he would talk with the owner and get back to me yet today. Still haven't heard back...any advice from others who may have had similar problems?

John

 

[NoobNox]

Sounds like the salesguy's mouth was writing checks that he couldn't cash. Unfortunately, the Terrain/Nox are quite popular right now...so I wouldn't expect the dealership to take too much of a money hit even though technically it's their fault. If sales are good then they don't mind losing a customer or two..

 

[RSchleder]

John----I'd sure want to talk to the owner. At best I'd bet he'll give you some additional off the Terrain but probably not $200/week late fee. The sales person that signed up for $200/week late fee will probably be working at Mickey D's next week. What an idiot!!

 

[RNOX]

If the sales manager signed off on this you have a contract. You can call the owner andask that he honor it .. If not you can go to your local consumer affairs and even small claims court. I would read any "fine print" on the sales contract to see if they have an out.

 

[GMCaggie]

I would agree that you should pursue a conversation with the General Manager or Owner of that store. If you have it in writing he has to honor that agreement. I would make sure you let him know that you are going to let the BBB and the local news no about the incident. It is one thing to make an honest mistake, it is another thing to enter in to a contract and not honor it.

 

[RSchleder]

ScLoJohn---you haven't posted anything for over 2 weeks. what going on with you and your dealer??

 

[ScLoJohn]

Still in wait mode here. Talked with a different sales manager (at same dealership) and they located a "twin" to what I had ordered but it was 850 miles away. They said they would get it for me if I wanted to pay an extra $950...I said no thanks. I have a 9/6 build date so will wait and see what happens when it arrives. I will definitely be talking to the owner at that time and depending on how that goes will consider small claims court, etc.

 

[fourmoremarine]

Still in wait mode here. Talked with a different sales manager (at same dealership) and they located a "twin" to what I had ordered but it was 850 miles away. They said they would get it for me if I wanted to pay an extra $950...I said no thanks. I have a 9/6 build date so will wait and see what happens when it arrives. I will definitely be talking to the owner at that time and depending on how that goes will consider small claims court, etc.

Isn't the 6th labor day? Is that plant working that day for tripple time???

 

[Roesterman]

Isn't the 6th labor day? Is that plant working that day for tripple time???

Means the week of, when they give you a date.

 

[Roesterman]

It is labour day in Canada as well and if they are working they will get holiday pay for the day as well as double time for hours worked.

 

[terrainfan]

Still in wait mode here. Talked with a different sales manager (at same dealership) and they located a "twin" to what I had ordered but it was 850 miles away. They said they would get it for me if I wanted to pay an extra $950...I said no thanks. I have a 9/6 build date so will wait and see what happens when it arrives. I will definitely be talking to the owner at that time and depending on how that goes will consider small claims court, etc.

word of advice... don't wait until the car arrives to talk to the owner... unless you are willing to leave the car on the lot and walk away if they don't honor the agreement... having the car you've been thinking about sittinn on the lot gives the dealership a huge psychological edge over you in making you take whatever deal they want to negotiate at that point. i would have gone to the local business bureau and filed a complaint, or at least walk into the dealership with that complaint form filled out and reach an agreement (in writing of course)...

hope everything turns out ok for you...

 

[RNOX]

I'd push it now. If you don't get satisfaction plenty other good SUV's out their like the Sorrento

 

[cottonseed]

I'd push it now. If you don't get satisfaction plenty other good SUV's out their like the Sorrento

Plenty of other GM dealers too

 

[RNOX]

Plenty of other GM dealers too

Just one GM in the county I live in. Sells all the current GM brands. The next closest one is over 15 miles away and they are just a Chevy Dealer. When you but from them their line is "We're the only show in town".

 

[RIT333]

15 whole miles away ! Shoot, I can run that far !

Have you looked to see how far many people have driven to get their vehicle ? These are in short-supply, and 15 miles is only a half a gallon of gas.

 

[xplrr]

I took a train from NY to RI to get the Equinox I wanted, then drove it almost 200 miles home!! 15 miles is nothing!!

 

[RNOX]

I took a train from NY to RI to get the Equinox I wanted, then drove it almost 200 miles home!! 15 miles is nothing!!

I myself would not travel that far for a vehicle but that is your choice to do. This vehilce is just a small SUV not an exotic vehicle. The dealer 15 miles away is a horrible dealer too. Plenty of other SUV's out there and most have more than 1 dealer close by to me. If GM didn't buy back my VUE after the tranny failed because of a lawsuit I would be driving a Sorrento. The Nox will be my last GM vehicle. Looking at a Sonata to replace our 11 year old Saturn LS1 next year. Oh and the dealer near me charges a $150 diagnosis fee even to read just a code. Their answer is they are the only show in town.

 

[fourmoremarine]

I myself would not travel that far for a vehicle but that is your choice to do. This vehilce is just a small SUV not an exotic vehicle. The dealer 15 miles away is a horrible dealer too. Plenty of other SUV's out there and most have more than 1 dealer close by to me. If GM didn't buy back my VUE after the tranny failed because of a lawsuit I would be driving a Sorrento. The Nox will be my last GM vehicle. Looking at a Sonata to replace our 11 year old Saturn LS1 next year. Oh and the dealer near me charges a $150 diagnosis fee even to read just a code. Their answer is they are the only show in town.

Appears as though your one saturn has given you pretty good service
Maybe the Vue was just a bad build..
Good luck with your future purchase of your foreign vehicle And thank you for buying American

 

[cottonseed]

Their answer is they are the only show in town.

I hate cocky dealers like that, and with another one 15 miles away they really are not the only show in town. The next one is just 15 miles away, that is not very far at all. Just wondering how far away is the next furthest one after that one? I know around me other dealerships will work on other brand cars, is that the same around you? And for $150 bucks a code read you can buy a simple code reader yourself and still make out, it wont be nothing fancy but it will tell you the error.

 

[RIT333]

In my area, most auto parts stores will lend you their code-reader in hopes of selling the needed parts to fix the problem. A good way to do business.