Clunk up front when hitting bumps

46086 Views 13 Replies 7 Participants Last post by Colt Hero, Jul 22, 2014

tsduke

Discussion Starter · Jul 15, 2011

We've had our 11 Nox in twice to locate a clunk up front. They's replaced a couple parts lubed the crap out of strut mounts and other stuff....still there and they have no idea what it is. GM either, but they are supposedly hoping GM will provide direction. Oh, they also replaced brake cable a month or 2 ago.

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hog

· #2 · Jul 16, 2011

There is a bulletin out for this concern

#PIT5098A: Clunk Noise Front Suspension Over Bumps From Stabilizer Link - (Jun 17, 2011)

Document ID: 2677130

Clunk Noise Front Suspension Over Bumps From Stabilizer Link

Models: 2010 - 2011 Chevrolet Equinox

2010 - 2011 GMC Terrain

Condition/Concern:
Customer may comment on a clunk noise heard from the front suspension while driving over bumps or up an incline. During diagnostics the technician may find that one of the front stabilizer bar that is over to the left or stabilizer end link is broken. After replacing the link a short time later the customer returns to the dealer for the same concern. The technician may find the link is broken again. This may be due to the stabilizer ring location is incorrect or the ring has come loose on stabilizer bar. If this ring is in the incorrect location or found loose the bar can move to the left or right and cause a side load to the end link causing a break.

Recommendation/Instructions:
Inspect the two stabilizer bar location rings that keep the bar centered. If this ring is not in the correct location on the bar or if it became cracked or loose on the stabilizer bar and has shifted. Replaced the stabilizer bar and the broken link.

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tsduke

Discussion Starter · #3 · Jul 16, 2011

Hmmm...so why dealer saying GM doesn't know what to do??

I will be going back on Monday with this in hand.

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tsduke

Discussion Starter · #4 · Jul 18, 2011

Stealer claims they drove the car with stabilizer bars completely off and still heard the clunk. So back to drawing board.

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tsduke

Discussion Starter · #5 · Jul 21, 2011

Well, day 3 and dealer still has our car. Can't find the clunk.

Now they have pulled the dash pad and knee pad seeing if the sound is inside. They claim it's louder. Now I'm nervous I'll have new rattles with them taking my dash apart.

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RIT333

· #6 · Jul 22, 2011

tsduke said:
Well, day 3 and dealer still has our car. Can't find the clunk.

Now they have pulled the dash pad and knee pad seeing if the sound is inside. They claim it's louder. Now I'm nervous I'll have new rattles with them taking my dash apart.

I hope your experience isn't like when you send your food back at a restaurant because it wasn't prepared correctly !

You may end up not being able to hear your original rattles because the new ones are louder !

:banghead:

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Chevrolet Customer Svc

· #7 · Jul 22, 2011

tsduke said:
Well, day 3 and dealer still has our car. Can't find the clunk.

Now they have pulled the dash pad and knee pad seeing if the sound is inside. They claim it's louder. Now I'm nervous I'll have new rattles with them taking my dash apart.

Keep me posted regarding what you find at the dealer. Please feel free to contact me via private message as well. Thank you in advance and I look forward to hearing from you.

Tricia, GM Customer Service.

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tsduke

Discussion Starter · #8 · Jul 22, 2011

Dealer called. Still not fixed so we get to take our $27k POS car on vacation and listen to clunks for 1100 miles.

Dealer has now had our car for a total of 7 days and fixed NOTHING, yet it sounds like they have taken it apart piece by piece. Only 6,400 miles and I have to deal with this crap. :angryfire: :angryfire: :angryfire: :angryfire: :angryfire: :angryfire:

I honestly think this will be my last GM car.

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tsduke

Discussion Starter · #9 · Jul 22, 2011

Ok, so I show up at the dealer to pick our Nox. Hop in the car to find out they changed our oil for no reason. Some of you might say, great, free oil change...I do NOT great because they drained out partially used Pennzoil Platinum oil in exchange for an oil I don't care for(Northland Synergy Syn). To top it off I ask the advisor why they changed my oil and he doesn't know. Didn't even know it was changed. The part that really pissed me off was he expected me to accept "I don't know" and walk away. Not gonna work with me so I walked off the the server mgr's office. He at least chased down to find out they changed oil on the wrong red Nox. The didn't even have my oil change in the system.

I'm still stewing over the wasted PP oil.

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gar187er

· #10 · Jul 23, 2011

IIRC that is a dexos oil they used....while i like the PP, not that big of a deal if you ask me....so they drained $20 worth of oil, and gave you a fee $40+ dollar service....

did they fix your clunk?

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tsduke

Discussion Starter · #11 · Jul 23, 2011

I still don't like it. It bothers me more that they had no clue the oil changed. What bothers me even more is the dash is all scratched, scuffed and gouged!

I called the service mgr cell to let him know we will be having words when I get back from vaca.

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tsduke

Discussion Starter · #12 · Aug 9, 2011

So a little update on my issues.

First thing Monday morning the Fixed Operations Mgr(Service Mgr) calls to tell me that gm wants to trade me out of the vehicle. They thought it would be the quickest way to make me happy after damaging my car. I talked to the mgr on 7/23 on his cell to let him know about the damage and he called back Monday morning to offer the trade out. I was pretty surprised by the offer, so at the time I didn't ask many questions. As our vacation went on we kept find more damage include chipped paint where a screw was used to pry plastic clips out and a outward facing dent in the front quarter panel. I actually never did go over the car looking for issue, these things just caught my eye. Considering how fast the offer was made, we are pretty convinced that more damage was done to our car than we even know about. And...the original problem is still not fixed.

The deal offered was a trade our, list to list. Anything above list I had to cover, including tax. We started out search other dealers for what we wanted because our dealer only had 1 2LT. It wasn't our top choice color and had some options we didn't want to pay for. The dealer had a hard time finding 2LT's in the options we wanted. Every dealer trade they located they were told the car was sold. After about 1 week of searching with no luck I asked if they would help cover some of the difference on the 2LT on the lot. The GM rep offer to split the difference and we took the offer.

We now have:
2011 Black Granite Metallic(June 21 build date)
Jet Black Leather
Sun Roof
Chrome package-ULTRASONIC REAR PARKING ASSIST
Power lift gate

We had a 2LT in Cardinal Red before, but the only added option was block heater. Wife is pretty happy and my stress levels are down.

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pianoman72

· #13 · Jul 22, 2014

Thanks for posting this. Heard the clunk for the first time a couple of days ago and brought my '11 NOX to independent shop today. They found a broken stabilizer bar and asked me if we had run over something. Said it looks like a very poor design. Hopefully the new part has been revised so it does not slip out of place. Cost is around $550. Just spent about the same amount because the A/C condenser went out recently. Car only has 26k miles and I'm really disappointed with GM.

I'd complain to the dealer but they're so busy with recalls they don't have time to even see anyone else.

hog said:
There is a bulletin out for this concern

#PIT5098A: Clunk Noise Front Suspension Over Bumps From Stabilizer Link - (Jun 17, 2011)

Document ID: 2677130

Clunk Noise Front Suspension Over Bumps From Stabilizer Link

Models: 2010 - 2011 Chevrolet Equinox

2010 - 2011 GMC Terrain

Condition/Concern:
Customer may comment on a clunk noise heard from the front suspension while driving over bumps or up an incline. During diagnostics the technician may find that one of the front stabilizer bar that is over to the left or stabilizer end link is broken. After replacing the link a short time later the customer returns to the dealer for the same concern. The technician may find the link is broken again. This may be due to the stabilizer ring location is incorrect or the ring has come loose on stabilizer bar. If this ring is in the incorrect location or found loose the bar can move to the left or right and cause a side load to the end link causing a break.

Recommendation/Instructions:
Inspect the two stabilizer bar location rings that keep the bar centered. If this ring is not in the correct location on the bar or if it became cracked or loose on the stabilizer bar and has shifted. Replaced the stabilizer bar and the broken link.

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Colt Hero

· #14 · Jul 22, 2014

tsduke:

So you traded for a used vehicle?

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