Upon delivery my NOX had some deep scratched on the B-Pillars. It looks like the person who prepped the car used a sharp knife to get the white packing tape off the plastic trim. They also cut off some of the rubber molding!!!
(Also, the bumper had some light scratches.)
Anyone know how this trim is fixed? Will fixing it cause more damage? Not sure if this is a service issue or a body shop issue.
All calls to the service department are getting sent to voice mail. And they dealership is not returning those calls. The sales guy said he would have service call me after deliver and on a follow up call a week later - still no calls. I can drive up there to make an issue, but I would rather make one trip to drop off the vehicle to get it fixed. I should not have to drive to the dealership to make an service appointment.
*** Finally got a call back from my called placed to service. ***
*** Also it seems my salesman is not longer working there, which may explain the poor followup. I wish the front desk would have said something instead of putting me though to his voice mail. ***
Thoughts / Comments?
*** Edit to add an updated picture. ***
(Also, the bumper had some light scratches.)
Anyone know how this trim is fixed? Will fixing it cause more damage? Not sure if this is a service issue or a body shop issue.
All calls to the service department are getting sent to voice mail. And they dealership is not returning those calls. The sales guy said he would have service call me after deliver and on a follow up call a week later - still no calls. I can drive up there to make an issue, but I would rather make one trip to drop off the vehicle to get it fixed. I should not have to drive to the dealership to make an service appointment.
*** Finally got a call back from my called placed to service. ***
*** Also it seems my salesman is not longer working there, which may explain the poor followup. I wish the front desk would have said something instead of putting me though to his voice mail. ***
Thoughts / Comments?
*** Edit to add an updated picture. ***