I've had my SLT-2 Terrain for just less than a month and have under 400 miles on it. The leather on both front seats has started to stretch; it's worse on the driver side because that seat is used more-----------no problem in the rear seat because it's not used. The service department set up an appointment with an upholstery shop but the shop said the seats could not be fixed and needed to be completely reupholstered. The service department said no problem we'll get the shop to order the leather. I get all call yesterday PM from the service manager telling me GM said NO; they would not make any repairs to the leather seats under warranty. Remember we all have a 3 year/36 month bumper to bumper warranty and the seats are not excluded from the warranty unless they are abused.
I had a meeting this morning with the owner of the dealership; I will take the Terrain in next Tuesday and it will go to a shop he uses personally. He says the problem will be fixed whatever it takes-------we'll see. I have purchased many vehicles from this dealership and they have always went above and beyond to take care of any problem. I hope this turns out the same.
Anyone else having problems like this?
I had a meeting this morning with the owner of the dealership; I will take the Terrain in next Tuesday and it will go to a shop he uses personally. He says the problem will be fixed whatever it takes-------we'll see. I have purchased many vehicles from this dealership and they have always went above and beyond to take care of any problem. I hope this turns out the same.
Anyone else having problems like this?