[Dutch]

So I ordered my terrain back on Feb 27th... I've been emailing my salesman back and forth about some questions I had and also how I felt slightly deceived by him when he told me "4-6 week but it usually takes less time than that" and then I come to find it will likely be 8-9 weeks. He seemed EXTREMELY miffed that I would question his integrity, and since then has been barely answering my emails, responding to about 1/3 of my emails and responding with one word, curt answers.

This dealership is actually not the closest one to my house, but I liked the salesman when I was dealing with him in person, 6 weeks ago.

My Question: Once my Terrain is built and/or delivered - would it be out of the question for me to go to the CLOSER GM dealer, and have him arrange a trade for my car with the other dealer? I really don't want to deal with my sales person any more, and am trying to think of how to go about ditching him (and preferably the dealership) without having to re-order and wait another 2 months.

 

[scottyyyc]

If nothing else, have a chat with the sales manager and inquire as to why you were quoted that delivery time. Who knows - maybe it's not the salesperson's fault, or maybe somebody else supplied that information. Maybe the past few Terrains came in quickly for the dealer? If the dealer knows it will be 3 months, I can't see any reason why they would be saying 1 month. All their doing is shooting themselves in the foot and getting angry customers in a month's time. Chances are there was a reason why they quoted the time they did.

If you haven't put any money down or signed anything, you could simply walk away from the deal. The terrain will still be delivered to that dealer, so you could go to another dealer and inform them that there's another dealer with a unit you're interested in. Dealers trade units all the time. If you've signed on the dotted line and/or put money down, you're still committed to buying the terrain from that dealer. If you're still that miffed at the salesperson, ask the sales manager to deal with a new salesperson, or him directly as a house sale. At that point, it's entirely up to the dealership how they intend to deal with the sale and who gets compensated.

But again, before getting too miffed at the salesperson, maybe find out why he quoted you the time he did. As you might have noticed, Terrains are in super high demand, so ordering them and delivering them is a bit of a gong-show. There's people here who were quoted 8 weeks, and it turned out to be 12. There's other people here quoted 6 weeks and it turned out to be 3 or 4. I was told 2-3 months, but could be sooner or possibly later, all depending on the gong-show. As it turned out, it was 3 months to the day.

And count your blessings - at least you have a salesperson who responds to your emails!

 

[Dutch]

I do have an order number. My status is currently 3100 and Production Week is 4/19.

I went with the more distant dealer because they seemed to be more flexible with pricing ...

I perused the thread on allocation, but found it sort of confusing. I read it AFTER I ordered, so I assumed at the time it probably didn't apply to me anymore. Let me give it another read through.

 

[scottyyyc]

I perused the thread on allocation, but found it sort of confusing.

Basically - the bottom line is that dealers are only allotted a certain amount of Terrains for any given period. 60 people could walk into a dealer tomorrow and order a Terrain. But the dealer can't necessarily order all 60 - if the dealer is only allotted 20/month, they can only order 20, not the full 60. The remaining 40 can't be ordered until they have the allotment. As such, depending on your dealer and their allotment, they might normally be able to order a vehicle and get it delivered within a month, but if their allotment is used up, they might not be able to even place the order for a month or two.

So as some have discovered, some dealers have been pushing daisies and making optimistic promises, but the reality is they might not be able to begin placing your order for some time. Hence why the thread on allotment was started, helping to inform people before place their order. Knowing this, some have used allotment as a bargaining chip - they'll go with the dealership that can actually order their unit right away.

But your build week is 4/19, and delivery has been pretty consistent across the forums at 2-3 weeks once built, so expect delivery around the second week of May.

Frustrating, we know, but worth the wait!

 

[Dutch]

Frustrating, we know, but worth the wait!

Yeah, I'm more at peace with the wait now, but the salesman just gets under my skin.

 

[bballr4567]

Basically - the bottom line is that dealers are only allotted a certain amount of Terrains for any given period. 60 people could walk into a dealer tomorrow and order a Terrain. But the dealer can't necessarily order all 60 - if the dealer is only allotted 20/month, they can only order 20, not the full 60. The remaining 40 can't be ordered until they have the allotment. As such, depending on your dealer and their allotment, they might normally be able to order a vehicle and get it delivered within a month, but if their allotment is used up, they might not be able to even place the order for a month or two.

Not exactly true. They can order 300 units and have them in the GM workbench but GM will only build the 20 that have the highest priority. As soon as your dealer puts your order into the workbench you get an order number when it gets accepted (sometimes they wont because they have mismatching options and the like).


As far as the salesmen. Just change to a different guy at the dealership. Talk to the sales manager, bring a copy of all the emails with you, and explain what is going on.

 

[Dutch]

Just to update everyone, I contacted the Sales manager, and without going into detail I told him I did not care to deal with my salesperson. We went through all of the negotiations, and he seemed very eager to please. I called him back up today and let him know I wanted freebies (specifically the cargo shade and organizer) because of the frustration I experienced with the sales person, and also for the additional month I had to wait, based on the salesman's original lead time of 4-6 weeks. I was able to get my freebies, but had to promise to answer the customer satisfaction survey favorably.

 

[NHOJWOLFE]

sounds like you have some blackmail material there, Im sure they arent even suppose to tell the customer about the survey

 

[Cameron]

similar wait time story for me, but im dealing with an uncle at the dealership :lol:

Initially when i started talking about the Terrain he said usually 1.5 - 2 month wait on a factory order, then when i placed the factory order, he says it could be up to 3 months.
I'm not gonna complain too much it gives me some extra time to sell my 2004 Monte Carlo instead of taking a $4,000 loss on trade in value.
And if i can sell the Monte early i still have a back up vehicle to drive.

 

[bballr4567]

sounds like you have some blackmail material there, Im sure they arent even suppose to tell the customer about the survey

HAHAH. Ive been told about the survey in TN, KY and IN when we bought our new vehicles. Even when we bring them in for service. One dealership even offered a FREE oil change and tire rotation if we brought it to them NOT filled out and let them send it in. Have NOT been back to that place since. They did not receive a good review from me.