How many of you opt for the extended warranty - Page 3 - TerrainForum.net: GMC Terrain Forum
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post #21 of 43 (permalink) Old 03-22-2018, 09:40 PM
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Bought a CNA extended warranty for my Pontiac. They're one of the few extended warranty companies that actually pay claims. Paid $1800 for the warranty, took the car into the dealer for a different expensive problem every 5000 miles, and the CNA warranty only paid about $2500 total of it. These extended warranties are only worth it if you buy an unreliable car. How unlucky do you feel?
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post #22 of 43 (permalink) Old 03-22-2018, 11:22 PM
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From my perspective (and for peace of mind), these cars are too "high tech" to not have some coverage that continues after the bumper-to-bumper disappears. I can afford to replace a laptop when it craps out unexpectedly, but I can't when it's buried inside my car and the car is dependent on it for the basic automotive functions. Just my opinion!

It would be just my luck if I didn't have the extended warranty to have the tech systems crash with an unaffordable repair cost--and simultaneously kill the trade-in value because the systems weren't functioning properly. Double-edged sword.
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post #23 of 43 (permalink) Old 03-25-2018, 09:56 PM
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I had mixed results with extended warranties.

1) Got a GM ext warranty on my 95 Beretta Z26 after the factory ran out. Covered the alternator and that's it. Net loss.

2) Bought my wife a 2000 Venture, a great deal from local dealer whose phone number is one digit from ours. He made up for my wife nicely telling his customers to dial correct number with a sweet deal but some things about the van made me decide to get the warranty offered at dealer cost with no deductible. After head gasket and transmission jobs it was good decision. But when head gasket was replaced I was handed a bill for oil change and misc parts, about $100. Called warranty folks and bitched to no avail. While they agreed oil and filter was part of job it was not covered. Read the fine print and they were right. Still net gain.

3) With all the electronics and AWD on the Equinox I still was not going to get a warranty. But when the dealer told me he had a 5 year UNLIMITED MILEAGE warranty I went for it after reading the fine print. This one will pay for almost everything except normal wear items including oil change if a head job is done. Zero deductible if I take it to the dealer I purchased from, $100 if I go elsewhere. So far only 2 front wheel bearings replaced and am currently at 182,000 km but I expect in the next 3.5 years I will use a lot more of it. I was expecting to hit 500,000 km in 5 yr so it was a no brainer to get warranty. I have since had job change and driving a little less but will likely see 350,000- 400,000 or more in that time. So far net loss but I'm noticing a little tranny shifting issue. I'm pretty confident it will be a net gain before all is said and done.

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post #24 of 43 (permalink) Old 03-25-2018, 10:28 PM
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I had mixed results with extended warranties.

3) With all the electronics and AWD on the Equinox I still was not going to get a warranty. But when the dealer told me he had a 5 year UNLIMITED MILEAGE warranty I went for it after reading the fine print. This one will pay for almost everything except normal wear items including oil change if a head job is done. Zero deductible if I take it to the dealer I purchased from, $100 if I go elsewhere. So far only 2 front wheel bearings replaced and am currently at 182,000 km but I expect in the next 3.5 years I will use a lot more of it. I was expecting to hit 500,000 km in 5 yr so it was a no brainer to get warranty. I have since had job change and driving a little less but will likely see 350,000- 400,000 or more in that time. So far net loss but I'm noticing a little tranny shifting issue. I'm pretty confident it will be a net gain before all is said and done.
I've got the 3.0 V6 (2011), but we're both at about the same mileage right now (I'm @ 115.8k "miles") with about the same reliability (just one failed EVAP Purge Solenoid for me), so that's the good news!

The bad news is - at least for me (because I have no warranty coverage) - if we're both planning on driving these vehicles to 300,000 "miles", there's a very good chance at some point we will have to stare down the "Abominable Snowman", a.k.a. - "Timing Chain Monster".

I'll be fixing mine myself, so it'll just be my time, cost of materials, and lost bodily fluids.

For you, you might want to hold that contract up to the light to make sure there's no "Watermarked Fine Print" they're gonna get you on (LOL!)

UPDATE: I'm going to add the transmission as another "Monster" due to the inaccessibility of the filter.

2011 Equinox 1LT (new Jan 2011): Summit White / 3.0 L V6 / FWD / Pioneer Stereo / 18" Wheels / 138.2k miles [05-NOV-2019]

2002 Impala 1LT (new Jun 2002): Summit White / 3.4 L V6 / FWD / Cassette-CD Combo /225.5k miles [05-NOV-2019]

Last edited by Colt Hero; 03-26-2018 at 06:15 PM.
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post #25 of 43 (permalink) Old 03-25-2018, 10:48 PM
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I've got the 3.0 V6 (2011), but we're both at about the same mileage right now (I'm @ 115.8k "miles") with about the same reliability (just one failed EVAP Purge Solenoid for me), so that's the good news!

The bad news is - at least for me (because I have no warranty coverage) - if we're both planning on driving these vehicles to 300,000 "miles", there's a very good chance at some point we will have to stare down the "Abominable Snowman", a.k.a. - "Timing Chain Monster".

I'll be fixing mine myself, so it'll just be my time, cost of materials, and lost bodily fluids.

For you, you might want to hold that contract up to the light to make sure there's no "Watermarked Fine Print" they're gonna get you on (LOL!)
I haven't heard that the 2013 3.6 V6 has the same gremlins regarding the timing chain as the 3.0. But trust me, after prior experience with "fine print" I went over this warranty with a fine tooth comb LOL

If that monster does pay a visit I hope it goes smooth for you!

2013 Equinox 2LT ISC AWD 3.6 V6 Granite Black Metallic
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post #26 of 43 (permalink) Old 03-26-2018, 07:42 AM
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I haven't heard that the 2013 3.6 V6 has the same gremlins regarding the timing chain as the 3.0. But trust me, after prior experience with "fine print" I went over this warranty with a fine tooth comb LOL

If that monster does pay a visit I hope it goes smooth for you!
I don’t think *either* V6 is notorious for the timing chain issue, but a co-worker here had taken his 2009 (?) 3.6L Traverse past 200,000 “miles” when his chain failed (destroying his engine). He opted to install a Jasper reman for $3500+~$1000 labor for his friend/mechanic to install.

My theory is if it happens early - like apparently it has been with the problematic 2.4L engines, it’s due to lack of oil (those engines can have premature defective rings or leaky high-pressure fuel pumps leading to low and/or contaminated oil). But I *still* think it’ll eventually happen at the higher mileages with the V6’s for one or more of the following (same) reasons:

1.) Low Oil: as the V6 Engines age, they’ll start using more oil, too. And with the longer oil change intervals these with synthetics, some of us will get burned.

2.) High Pressure Fuel Pump: I still have my original pump at 115k miles. Will I be able to catch when it starts leaking fuel? Maybe I will just go ahead and proactively replace it at some point.

3.) Plastic Chain Guides: these probably survive the effective life of the vehicle if the oil is maintained, but if #1 or #2 happens, they disintegrate, and game over.

4.) Chain Tensioners: even if you’re OK with #1 and #2, I don’t think these things can be trusted long-term. If any of them start retracting or otherwise lose their grip on the chain, your chain(s) become slack and game over. Some V6’s apparently have already been opened up (after their ECMs complained of cam/crank irregularities and replacing sensors & solenoids didn’t resolve it) only to find nothing amiss (chain intact and no broken plastic guides). That could be the Tensioners, but it’s yet to be proven.

5.) Chains Themselves: some chains have reportedly broken, but I’m guessing the greater risk is “jumping” due to slack. My chains are still original at 115k miles, so I think they’ll be good for the effective life of the vehicle. But, again, #1 or # 2 could change that.
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2011 Equinox 1LT (new Jan 2011): Summit White / 3.0 L V6 / FWD / Pioneer Stereo / 18" Wheels / 138.2k miles [05-NOV-2019]

2002 Impala 1LT (new Jun 2002): Summit White / 3.4 L V6 / FWD / Cassette-CD Combo /225.5k miles [05-NOV-2019]

Last edited by Colt Hero; 03-26-2018 at 06:15 PM.
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post #27 of 43 (permalink) Old 04-09-2018, 09:39 AM
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I did purchase the extended warranty. When we sat down with the finance guy he started trying to upsell us on all the extras. Fabric, Undercoating, Rustproofing, and warranty. I declined them all and with each one he chuckled and said yeah I had to ask. When I declined the Warranty he said before you say no let me explain how ours works. He said since they are a Lifetime Warranty dealer as long as I do the maintenance my powertrain is covered for free with the purchase of a new car, all internally lubricated parts (engine, trans, diff's). I reviewed the service call outs in the manual and the only thing in 1.6L diesel that I probably would have delayed was the 45K trans service. Other than that there is nothing other than oil and fuel filters, which "everyone" does anyhow. So he explains since they offer that as a dealer he can offer a 15 year, 150K bumper to bumper mile warranty for $2650. Covers everything except brakes, tires, hoses and belts. I questioned him on that... but he assured me it would cover Wheel Bearings, Tie Rods, Ball joints and the like. He explained that a normal warranty would not cover worn items only broken items but since the warranty goes so long he stated it was best to repair the items before they broke and caused more damage. He said if someone knew the warranty didn't cover a wheel bearing until it failed that they would just keep driving until it finally failed causing more damage, by just replacing it they actually saved money. It made perfect sense to me. I negotiated the price down a little and got it for $2500. With the fact that I'm not sure how the 1.6L diesel will fare over time with all the emissions, the enormous amount of sensors and electronics on these new cars, it doesn't take long to pay for it. In my 2015 Ram the extended warranty covered the radio/infotainment/phone system at a cost of $3000 when it went out.

Going in I was not going to get the extended warranty at time of purchase. I was going to wait until I neared the end of the BtB factory warranty and see how it was going. If I didn't have any service visits I would just let ride. After talking with them and hearing the pitch it just felt like the right thing to do based on how long I own cars for and the number of miles I put on them (and my luck with new cars)
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post #28 of 43 (permalink) Old 04-09-2018, 05:35 PM
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cjp_8476, I did essentially the same thing, and used the same logic that you did. I'm not mechanically or technologically inclined/talented enough to tackle these new machines--and I'm at the age-of-life that I could have one of those personal catastrophic failures precipitated by the stress of attempting to handle something that is beyond my skill level.
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post #29 of 43 (permalink) Old 04-09-2018, 06:14 PM
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I did purchase the extended warranty. It made perfect sense to me. I negotiated the price down a little and got it for $2500.
What did you end up with as a deductible? I ask because others have ended up with a $100 deducible on each repair. It's not terrible if you don't want to ever do any of the service work yourself, but for example, a tie rod end or ball joint is like $40. And labor is probably $75. I was tempted because they throw out big numbers like the cost of a transmission or the radio. On my Silverado, the finance lady threw out some crazy number like the radio alone is $1500. I looked the lady in the eyes and said "I guess I'll have to replace the radio with a $100 upgrade from ebay."

But I'm more than willing to do 95% of the work on my vehicles so it just couldn't work for me. Plus I was more than annoyed that the "7 year" or whatever program ran at the same time as my GM bumper-to-bumper warranty. However, a 15 year program might have given me more pause, but I know I won't own it more than 10.

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2011 Silverado 1500 LT, 5.3L 4X4
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post #30 of 43 (permalink) Old 04-09-2018, 07:53 PM Thread Starter
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I purchased the 7 yr / 100k GM warranty on my 2018 Terrain. I went with the Platinum package and $100 deductible for $1900.

We put close to 50k on my wife's Grand Cherokee in 3 years so we're going to put all our major driving on the Terrain going forward.
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