Rust discovered on back hatch on my 2014 Terrain!!!! - TerrainForum.net: GMC Terrain Forum
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post #1 of 51 (permalink) Old 04-17-2015, 06:46 PM Thread Starter
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Rust discovered on back hatch on my 2014 Terrain!!!!

So I was looking over my Terrain in the garage when I spotted rust starting to from and the paint coming up on the rear hatch near the corners between the top of the license plate and the trim piece below the window. Beyond pissed. This 1 year old vehicle which has 15,000 miles and this is just garbage. I've had other issues with my Terrain so far but this just takes the cake. Thinking I made a huge financial mistake with this SUV.
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post #2 of 51 (permalink) Old 04-17-2015, 08:00 PM
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Re:

Got pictures? My Terrain is nearly 3 years old and no rusting anywhere. Maybe I'm missing it?

*Disclaimer: I'm only sharing my opinion. You didn't pay for it, so my opinion is only worth that much, haha.<br />2013 GMC Terrain SLT-1, FWD, 3.6 V6 (LFX), Sunroof
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post #3 of 51 (permalink) Old 04-17-2015, 08:42 PM
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Re: Rust discovered on back hatch on my 2014 Terrain!!!!

My 2014 with 20K also has rust the same place and in the corners of the tail lights. Will be taken it in next week to see what they will do. Not a happy camper.
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post #4 of 51 (permalink) Old 04-17-2015, 08:56 PM
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Re: Rust discovered on back hatch on my 2014 Terrain!!!!

Talk to the dealer in this case. This is a common problem that has been fixed.

It seems the chrome trim piece that is above the license plate needs a gasket or pad of sorts between it and the painted body. In some cases it was not installed on or the chrome piece had a bit of curl or warp on it's corners which dings the paint till bare metal is made. Then the elements take their toll.

GMC has been fixing this for customers and installing the proper "gasket" or separator.

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post #5 of 51 (permalink) Old 04-17-2015, 09:10 PM Thread Starter
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Re: Rust discovered on back hatch on my 2014 Terrain!!!!

Glad to hear that I am not alone in this and its a known issue. I suppose I was hoping they found this type of issue with the 2010 - 2012 models, but apparently not. I am definitely bringing this back into my dealer to have it fixed.
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post #6 of 51 (permalink) Old 04-18-2015, 11:16 AM
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Re: Rust discovered on back hatch on my 2014 Terrain!!!!

My 10 was repaired 3 times before they replaced the trim with one that had the rubber strip After this repair try getting use to closing the lift gate at the bottom edge and not use the chrome molding as a handle My 13 has the electric lift gate so I don't see this as a problem on my vehicle

Had to go with the 18 XT5
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post #7 of 51 (permalink) Old 04-19-2015, 09:34 PM
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Re: Rust discovered on back hatch on my 2014 Terrain!!!!

Quote:
Originally Posted by Walter
My 2014 with 20K also has rust the same place and in the corners of the tail lights. Will be taken it in next week to see what they will do. Not a happy camper.
Hey Walter,

We understand your frustrations! Please let us know if you need any additional assistance with this. We look forward to hearing from you regarding your updates from the dealership.

Patsy G
GMC Customer Care
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post #8 of 51 (permalink) Old 04-19-2015, 09:38 PM
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Re: Rust discovered on back hatch on my 2014 Terrain!!!!

Quote:
Originally Posted by scottfern
So I was looking over my Terrain in the garage when I spotted rust starting to from and the paint coming up on the rear hatch near the corners between the top of the license plate and the trim piece below the window. Beyond pissed. This 1 year old vehicle which has 15,000 miles and this is just garbage. I've had other issues with my Terrain so far but this just takes the cake. Thinking I made a huge financial mistake with this SUV.
Hey Scott,

We understand how frustrating and unexpected this may seem for you! We would be more than happy to look into this further, and reach out to the dealership on your behalf. Feel free to send us a private message along with your VIN, current mileage, contact information and a preferred dealership. Looking forward to your response.

Patsy G
GMC Customer Care
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post #9 of 51 (permalink) Old 05-18-2015, 12:49 AM
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Re: Rust discovered on back hatch on my 2014 Terrain!!!!

Quote:
Originally Posted by fourmoremarine
My 10 was repaired 3 times before they replaced the trim with one that had the rubber strip After this repair try getting use to closing the lift gate at the bottom edge and not use the chrome molding as a handle My 13 has the electric lift gate so I don't see this as a problem on my vehicle
I've got a 2013 that appears to have the rubber strip...it's rusted on both sides.

I only close my gate with the handle on the left inside trim.

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post #10 of 51 (permalink) Old 05-18-2015, 09:33 AM
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Re: Rust discovered on back hatch on my 2014 Terrain!!!!

Quote:
Originally Posted by Black Rose
I've got a 2013 that appears to have the rubber strip...it's rusted on both sides.

I only close my gate with the handle on the left inside trim.
Should be covered under 3/36

Had to go with the 18 XT5
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