special coverage N192291100 - TerrainForum.net: GMC Terrain Forum
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post #1 of 10 (permalink) Old 01-20-2020, 09:20 PM Thread Starter
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special coverage N192291100

Just had this show in my warranty section in my Chevrolet.

This something to do with the oil consumption issues with 2013 said I have 5 months left.
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post #2 of 10 (permalink) Old 01-21-2020, 07:37 AM
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Is that the piston & rings replacement resulting from the Class Action Lawsuit, or just the start of the Consumption Testing to see if you need the piston & rings replaced?

What’s the Build Date on your 2013? Look on the Driver’s Side door jamb for a plate or sticker that shows a date like “11/12” or “01/13”.

2011 Equinox 1LT (dlvd. Jan 2011): Summit White / 3.0 L V6 / FWD / Pioneer Stereo / 18" Wheels / 142k miles [01-FEB-2020]

2002 Impala 1LT (dlvd. Jun 2002): Summit White / 3.4 L V6 / FWD / Cassette-CD Combo /228k miles [01-FEB-2020]
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post #3 of 10 (permalink) Old 01-21-2020, 10:19 AM
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#N192291100: Special Coverage - Excessive Engine Oil Consumption - (Jan 17, 2020)



Subject: N192291100 Excessive Engine Oil Consumption – US Only

Models: 2013 Chevrolet Equinox
2013 GMC Terrain
Equipped with Engine-Gas, 4 Cyl, 2.4L (RPO LEA)
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post #4 of 10 (permalink) Old 01-21-2020, 10:19 AM
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Chevrolet

Equinox

2013

2013

LEA

Engine-Gas, 4 Cyl, 2.4L


GMC

Terrain


Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. Thissite should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.





Condition

Some 2013 model year Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine (RPO LEA) may exhibit excessiveengine oil consumption (less than 2,000 miles [3,200 km] per quart [0.946 L] of engine oil), due to piston ring wear. If thiscondition is present, an audible rattle or knock from the engine may be heard. The engine oil pressure telltale may illuminateon the instrument panel or the following message may appear inthe Driver Information Center: "Oil Pressure Low – Stop Engine".


Special Coverage Adjustment

This special coverage covers the condition described above for a period of 7 years and 6 months or 120,000 miles (193,000km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after January 17, 2020, arecovered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claimswith repair orders prior to January 17, 2020, must be submitted to the Service Contract provider.

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursementof their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursementis provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignmentof any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this SpecialCoverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intendedto and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement,against GM, whether in law, equity or otherwise, on any thirdparties.


Correction

Dealers are to perform an oil consumption test and install new pistons and piston rings if excessive consumption is found.In addition, dealers are to repair or replace any engine components that require repair or replacement if the need for suchrepair or replacement was solely caused by excessive oil consumption due to piston ring wear. The repairs will be made atno charge to the Customer.
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post #5 of 10 (permalink) Old 01-22-2020, 10:39 AM
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I just got this letter for my 2013, but I don't have the 2.4...I've got the 3.6. Weird.

2013 Equinox Ashen Grey Metallic 1LT<br />V6, AWD, Drivers Convenience Package, 2" Tow Package,<br />Premium Sound, WeatherTech Mats, Splash Guards, OEM Hood Deflector, Emblems-3.6-Direct Injection-V6-GM Mark of Excellence, Sportwing Body Side Mouldings.
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post #6 of 10 (permalink) Old 01-22-2020, 11:38 AM
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yeah I got a letter in the mail too. Looked like the typical Ambulance chasing snail mail I get in regards to Equinox's.
Though on the 2nd page- it had a GM logo on the letterheard. Weird.
But same scenario--- says it applies to my vehicle. shows the VIN... But I have the V6.
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2013 Equinox LT1 3.6L V6 FWD 88,000
2010 Traverse LT1 3.6L V6 FWD 153,000
2003 Trailblazer LS 4.2L I6 RWD 181,000
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post #7 of 10 (permalink) Old 01-22-2020, 02:45 PM
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So this means there will be some people with the 2.4L engine who won't be notified ... even though they should be.

2011 Equinox 1LT (dlvd. Jan 2011): Summit White / 3.0 L V6 / FWD / Pioneer Stereo / 18" Wheels / 142k miles [01-FEB-2020]

2002 Impala 1LT (dlvd. Jun 2002): Summit White / 3.4 L V6 / FWD / Cassette-CD Combo /228k miles [01-FEB-2020]
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post #8 of 10 (permalink) Old 01-22-2020, 03:21 PM
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Quote:
Originally Posted by Colt Hero View Post
So this means there will be some people with the 2.4L engine who won't be notified ... even though they should be.
Possibly, could be a few 6 cyl owners notified in error or maybe many more.
I have an early build, Nov. 2013, 2014 Model Year 3.6L
If I get a letter I will post it in the forum.

2014 Equinox LTZ FWD 3.6L. V-6 (LFX)
GM6T70 Transmission-Gen II(M7W)
Crystal Red Tintcoat-Brownstone Leather-(FE2) Suspension-18" Wheels
Build Date: Nov. 04, 2013-Delivery Date: Nov. 25, 2013
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post #9 of 10 (permalink) Old 01-22-2020, 04:11 PM
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MORE TO WHAT I POSTED EARLIER , SAME N192291100

Customers will be notified of the Special Policy by General Motors (see copy of owner letter included with this bulletin).


Note: This special policy covers repairs after the original powertrain warranty has expired. For vehicles still covered under theoriginal powertrain warranty, the labor code operations should be used from bulletin 13-06-01-003.


Note: Technicians should perform an oil consumption test to determine if the pistons and rings must be replaced. Follow the latestversion of Corporate Bulletin Number 01-06-01-011 to perform an oil consumption test.

Determine the rate of oil consumption.
•If the oil consumption test indicates that the rate of consumption is equal to or less than 1 quart (0.946L) of oil every 2,000 miles (3,200 km), note the oil consumption rate and explain to the customer that theirengine meets the guidelines for oil consumption at this time. No further action is required.
•If the oil consumption test indicates that the rate of consumption is greater than 1 quart (0.946 L) of oil every 2,000 miles (3,200 km), note the oil consumption rate, and replace the pistons and rings.


Note: The repair is to replace the pistons and rings. In some cases, the bore surface may not have a uniform look to the finish(zebra stripes) as shown in Technical Service Bulletin 13-06-01-003F. As a result, some technicians may question whether theengine should be repaired or replaced. After careful evaluation, GM Powertrain has determined that the new pistons and ringswill perform correctly in bores that havethis appearance, so engine replacement should not be necessary. The cylinder bores do not need any machine or honing workperformed on them. Refer to Technical Service Bulletin 13-06-01-003F for more information.
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post #10 of 10 (permalink) Old 01-22-2020, 04:13 PM
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Note: Review the following service procedures and technical bulletin in SI:
•Technical Service Bulletin 13-06-01-003F placing a special emphasis on the PCV orifice between the #2 and #3 intake runner.
•Piston and Connecting Rod Disassemble
•Piston and Connecting Rod Assemble
•Piston Connecting Rod, and Bearing Installation (LAF, LAT, LE5, LE9, LEA, or LUK)


Note: The SI procedure for Piston, Connecting Rod, and Bearing Replacement has been updated to reflect in vehicle piston replacement.

Replace the pistons. Refer to Piston, Connecting Rod, and Bearing Replacement in SI.

Courtesy Transportation

Courtesy transportation is available for Customers whose vehicles are being repaired under this special coverage adjustment.

Customer Notification

General Motors will notify Customers of this special coverage on their vehicle (see copy of Customer letter included withthis bulletin).

Customer Reimbursement

Customers have been advised via a separate letter (attached as noted above) on how they may seek reimbursement for prior outof pocket repair or rental vehicle costs which would have been covered by this special coverage adjustment. Dealer shouldnot process any requests for customer reimbursement for previous repairs addressed by this special coverage but direct thecustomer to timely submit the claim form attached to their letter.
January 2020

This notice applies to your vehicle, VIN: _____________________________________

Dear General Motors Customer:

As the owner of a 2013 model year Chevrolet Equinox or GMC Terrain, your satisfaction with our product is very important tous.

This letter is intended to make you aware that some 2013 model year Chevrolet Equinox or GMC Terrain vehicles, equipped witha 2.4L engine, may exhibit excessive engine oil consumption (less than 2,000 miles [3,200 km] per quart [0.946 L] of engineoil), due to piston ring wear. If this condition is present, an audible rattle or knock from the engine may be heard. Theengine oil pressure warning light may illuminate on the instrumentpanel or the following message may appear in the Driver Information Center: “Oil Pressure Low – Stop Engine.”

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the conditionas described above.

What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurson your 2013 model year Chevrolet Equinox or GMC Terrain within 7 years and 6 months of the date your vehicle was originallyplaced in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

What You Should Do: It is a good idea to check the engine oil level at each fuel fill. Your vehicle owner manual has instructions on checkingengine oil in the Vehicle Care section. If you believe that your vehicle has the condition described above, and it is withinboth the time and mileage limits set forth above, diagnosis, and repairs and adjustments if needed, which qualify under thisspecial coverage mustbe performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to haveyour vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealerto order parts if they are not already in stock. Keep this letter with your other important glove box literature for futurereference.

Reimbursement: If you have previously paid for repairs solely caused by the condition described in this letter (including piston assemblyrepair or replacement and/or repair or replacement of other engine components that was required and caused solely as theresult of excessive oil consumption due to piston ring wear) within the time and mileage limits of the Special Coverage,or if you incurred reasonablerental vehicle costs while such repairs were being performed, you may complete the enclosed reimbursement claim form alongwith supporting documents showing that the repairs were required and performed solely as the result of excessive oil consumptiondue to piston ring wear. The completed claim form and required documentation of eligible expenses must be postmarked no laterthan May 16, 2020 to the following address:

2.4 Liter Oil Consumption Litigation

c/o Analytics Consulting LLC

P.O. Box 2003

Chanhassen, MN 55317-2003

Repairs that were performed after the expiration of the time or mileage limits of this Special Coverage are not eligible forreimbursement.
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