Note: Review the following service procedures and technical bulletin in SI:
•Technical Service Bulletin 13-06-01-003F placing a special emphasis on the PCV orifice between the #2 and #3 intake runner.
•Piston and Connecting Rod Disassemble
•Piston and Connecting Rod Assemble
•Piston Connecting Rod, and Bearing Installation (LAF, LAT, LE5, LE9, LEA, or LUK)
Note: The SI procedure for Piston, Connecting Rod, and Bearing Replacement has been updated to reflect in vehicle piston replacement.
Replace the pistons. Refer to Piston, Connecting Rod, and Bearing Replacement in SI.
Courtesy transportation is available for Customers whose vehicles are being repaired under this special coverage adjustment.
General Motors will notify Customers of this special coverage on their vehicle (see copy of Customer letter included withthis bulletin).
Customers have been advised via a separate letter (attached as noted above) on how they may seek reimbursement for prior outof pocket repair or rental vehicle costs which would have been covered by this special coverage adjustment. Dealer shouldnot process any requests for customer reimbursement for previous repairs addressed by this special coverage but direct thecustomer to timely submit the claim form attached to their letter.
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2013 model year Chevrolet Equinox or GMC Terrain, your satisfaction with our product is very important tous.
This letter is intended to make you aware that some 2013 model year Chevrolet Equinox or GMC Terrain vehicles, equipped witha 2.4L engine, may exhibit excessive engine oil consumption (less than 2,000 miles [3,200 km] per quart [0.946 L] of engineoil), due to piston ring wear. If this condition is present, an audible rattle or knock from the engine may be heard. Theengine oil pressure warning light may illuminate on the instrumentpanel or the following message may appear in the Driver Information Center: “Oil Pressure Low – Stop Engine.”
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the conditionas described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurson your 2013 model year Chevrolet Equinox or GMC Terrain within 7 years and 6 months of the date your vehicle was originallyplaced in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: It is a good idea to check the engine oil level at each fuel fill. Your vehicle owner manual has instructions on checkingengine oil in the Vehicle Care section. If you believe that your vehicle has the condition described above, and it is withinboth the time and mileage limits set forth above, diagnosis, and repairs and adjustments if needed, which qualify under thisspecial coverage mustbe performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to haveyour vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealerto order parts if they are not already in stock. Keep this letter with your other important glove box literature for futurereference.
Reimbursement: If you have previously paid for repairs solely caused by the condition described in this letter (including piston assemblyrepair or replacement and/or repair or replacement of other engine components that was required and caused solely as theresult of excessive oil consumption due to piston ring wear) within the time and mileage limits of the Special Coverage,or if you incurred reasonablerental vehicle costs while such repairs were being performed, you may complete the enclosed reimbursement claim form alongwith supporting documents showing that the repairs were required and performed solely as the result of excessive oil consumptiondue to piston ring wear. The completed claim form and required documentation of eligible expenses must be postmarked no laterthan May 16, 2020 to the following address:
2.4 Liter Oil Consumption Litigation
c/o Analytics Consulting LLC
P.O. Box 2003
Chanhassen, MN 55317-2003
Repairs that were performed after the expiration of the time or mileage limits of this Special Coverage are not eligible forreimbursement.