We need to stand united and fight GM
A week ago today, my 2013 GMC Terrain rear main seal failed due to the PCV system being plugged/frozen. To make a LONG story short, we've been getting the run around from GM. All they can say is get it to a dealer, and have them look at it, but since your out of warranty we will not compensate for the repair cost. Yesterday my wife and I went to a dealer, and were told that we made the right decision to bring it to our mechanic and not them.
For the first three years of ownership, maintenance was done by a dealer. They never mentioned anything about the oil consumption these engines are known for. The first time we bring it to our mechanic for an oil change he tore into us for letting the oil go so low. We had no idea that this engine burned oil until he told us about it. So because of this, we lost all trust in our dealer, which is why we brought it to our mechanic after the rear main seal failed because the dealer wouldn't have said anything about service bulletin 14882. While our mechanic told my wife to call GM, and gave her the bulletin number. The customer service representative told my wife that he couldn't find the bulletin. When I called the next day, and dealt with the same person. After telling him that I found it on Google, he miraculously found it.
I've been tweeting the service bulletin, and an ACDelco Canada Techconnect article that I found. What I need from you members is support. Either by sharing the links in your own tweet, or retweeting my tweets (@chrispyberry) so GM realizes that I'm not the only one affected by this manufacturers defect, that GM knows about, but only covers certain VINs for up to 120,000 miles. The PCV system is poorly designed. GMs' customers didn't design it, so why should we be held responsible? Regardless of how many miles, or how old the vehicle is, GM needs to stand up and do right by it's customers.
United we stand, divided we fall
2013 Terrain SLE-1, Gray Green, AWD/2018 Subaru 50th Anniversary Edition WRX