Did my dealer do right by me? - TerrainForum.net: GMC Terrain Forum
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post #1 of 20 (permalink) Old 06-20-2019, 06:24 PM Thread Starter
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Did my dealer do right by me?

I took my 2007 in for a new rear hub.. I knew it was the right as it was howling and staring to chatter at low speed. I got an estimate.. Part $325 ($45 on Ebay) and labor $150. So took it in and it was taking so long they gave me a loaner to go for lunch.. So I go pick it up and they charged me $150 more because mechanic broke 2 bolts and had trouble drilling them out. They warned me I need the other side done.. Well yeah as I found out the goof did the left side. Still screams and chatters... What do you thin? I already ordered the hub on Ebay. I am miffed.
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post #2 of 20 (permalink) Old 06-20-2019, 06:35 PM
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If you want something done right, do it yourself.
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post #3 of 20 (permalink) Old 06-21-2019, 04:17 AM
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Originally Posted by rjayl View Post
If you want something done right, do it yourself.
... that's all well and good, but some of us have physical issues that prevent us from doing it ourselves -- or we don't have the proper tools, a garage, the knowledge, help or know-how.

And, OP, IMO, sounds you like got a raw deal. I think I'd be looking for another mechanic.
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post #4 of 20 (permalink) Old 06-21-2019, 04:54 AM
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Originally Posted by rjayl View Post
If you want something done right, do it yourself.



This works well if have the Tools and know How .. But are decent Wrenches out there that can help .. But I always think of this picture before letting someone else work on my vehicle ..
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post #5 of 20 (permalink) Old 06-21-2019, 07:30 AM
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If it was listed on your work order to repair the RIGHT side but they did the LEFT side they should do the side that was listed for free. You may have to fight them for it, service mgr, GM all the way up to the owner. Don't know if a lawyer would be worth it.

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post #6 of 20 (permalink) Old 06-21-2019, 10:15 AM Thread Starter
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I thought about doing it my self, but after the front one, I didn't think IK could handle the rear. You have to beat the hub off with a sledge and I had to have the dealer come and knock it off with a special tool and 10 strikes of a sledge. Im 70 yo and these challenges are a bit much for me. I though they went by book price for work. I they do a job faster than the book says do they give you a break? Probably not but why do I pay for a guys mistake?
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post #7 of 20 (permalink) Old 06-21-2019, 11:41 AM
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I thought about doing it my self, but after the front one, I didn't think IK could handle the rear. You have to beat the hub off with a sledge and I had to have the dealer come and knock it off with a special tool and 10 strikes of a sledge. Im 70 yo and these challenges are a bit much for me. I though they went by book price for work. I they do a job faster than the book says do they give you a break? Probably not but why do I pay for a guys mistake?

I've always questioned the hourly rate versus the book charge. If a shop charges book rate then the cost should be whatever the book charge is no matter how long it takes. Hourly rate should be charged at how ever long it takes.

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post #8 of 20 (permalink) Old 06-21-2019, 01:31 PM
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So I go pick it up and they charged me $150 more because mechanic broke 2 bolts and had trouble drilling them out.
If I was a mechanic, I would never do this. To me, it's bad business practice. It's just going to anger your customers, and the word is going to get around ... like "lightning fast", on social media.

Instead, I'd include a provision in the quote for stuff like this - especially if it's an older vehicle, OR I'd just eat the cost.

But really - if you're a professional, you've presumably run into this problem many times before. And with all the tools you need right there at your fingertips, you should be able to get past this kind of thing without losing too much time, no?
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post #9 of 20 (permalink) Old 06-21-2019, 08:44 PM
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My thoughts...........I can't believe he broke 2 bolts off. should have been easier than that. The rear hubs are not that hard to get off. Instead of beating on them with a hammer try knocking out 1 or 2 of the wheel studs studs and insert a long bolt throught the vacant stud hole. Place a nut on the back side of the hub on the bolt. Hold the nut with a wrench and turn the long bolt so as to create force on the back side of the hub. Make sure the long bolt is hitting a solid piece of metal and not the backing plate. It should force the hub outward.

Find a better dealer/mechanic if you can.

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post #10 of 20 (permalink) Old 06-22-2019, 06:40 AM
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Originally Posted by Colt Hero View Post
If I was a mechanic, I would never do this. To me, it's bad business practice. It's just going to anger your customers, and the word is going to get around ... like "lightning fast", on social media.

Instead, I'd include a provision in the quote for stuff like this - especially if it's an older vehicle, OR I'd just eat the cost.

But really - if you're a professional, you've presumably run into this problem many times before. And with all the tools you need right there at your fingertips, you should be able to get past this kind of thing without losing too much time, no?
It's not that easy.

My first thought is they should not have broken. My second thought is when you take an older vehicle to a dealer where all the younger techs are essentially parts changers for new vehicles, they have a hard time as soon as something does not come apart as it was designed to do.

Break bolts in the back of a GM hub, you don't have very much room to drill them out.

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