Introducing the New Forum Social Customer Service Team for OnStar - TerrainForum.net: GMC Terrain Forum
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post #1 of 24 (permalink) Old 07-15-2013, 05:43 PM Thread Starter
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Introducing the New Forum Social Customer Service Team for OnStar

Hello All!

We would like to take a moment and introduce ourselves as the OnStar Customer Assistance Representatives from the OnStar Social Media group. The OnStar Social Media group is responsible for scanning over forums, including this one, in order to provide customer service to those who utilize them. We are looking forward to assisting those with concerns on the site. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are excited to be a part of this online community and hope that we are able to provide assistance here.

Jessica and Sara, OnStar Social Media Team
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post #2 of 24 (permalink) Old 07-15-2013, 07:47 PM
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Re: Introducing the New Forum Social Customer Service Team for OnStar

Greetings Jessica & Sara

Happy to have you here on the forum!

Cheers

Amber N. and Erica T.
GMC Customer Care
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post #3 of 24 (permalink) Old 07-19-2013, 02:26 PM
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Re: Introducing the New Forum Social Customer Service Team for OnStar

Never did get onstar to recognize my dealer installed factory remote start in the android app. Got a lot of excuses but it is exactly as it would be installed if from the factory( Including bcm programming)so why can't it be added to the app. I am ready for more excuses so lets hear them.

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post #4 of 24 (permalink) Old 07-19-2013, 04:32 PM Thread Starter
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Re: Introducing the New Forum Social Customer Service Team for OnStar

Mochaman -

I would need to investigate the matter further to be able to provide you with a more accurate answer. Would you be willing to PM me with your account number and a good contact number, so I can look into this?

Thank you, and I look forward to hearing from you soon!

-Sara, OnStar Advisor,
Social Media Team
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post #5 of 24 (permalink) Old 07-19-2013, 06:06 PM
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Re: Introducing the New Forum Social Customer Service Team for OnStar

Any news on when OnStar will release an app for Windows Phone? We had an app by an independent deveoloper that worked great until they received a cease and decist letter. Now we have nothing.

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post #6 of 24 (permalink) Old 07-19-2013, 06:13 PM
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Re: Introducing the New Forum Social Customer Service Team for OnStar

Welcome to the forums.
I am wondering if OnStar is ever going to change it's pricing model.
I feel that it has be quite unfair the Canadians are paying prices way higher than or neighbours to the south.
Our dollar right now is a bit under par but for some time we were at par and even higher.
His just does not seem fair.

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post #7 of 24 (permalink) Old 07-19-2013, 06:46 PM Thread Starter
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Re: Introducing the New Forum Social Customer Service Team for OnStar

Quote:
Originally Posted by Waybenn
Any news on when OnStar will release an app for Windows Phone? We had an app by an independent deveoloper that worked great until they received a cease and decist letter. Now we have nothing.
We've heard all the requests for the app and are always looking for ways to improve our business and gather feedback from our subscribers. There has not been a release date set yet, but we are expecting it very soon.

-Sara, OnStar Advisor
Social Media Team
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post #8 of 24 (permalink) Old 07-19-2013, 06:56 PM Thread Starter
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Re: Introducing the New Forum Social Customer Service Team for OnStar

Quote:
Originally Posted by darkside
Welcome to the forums.
I am wondering if OnStar is ever going to change it's pricing model.
I feel that it has be quite unfair the Canadians are paying prices way higher than or neighbours to the south.
Our dollar right now is a bit under par but for some time we were at par and even higher.
His just does not seem fair.
Darkside -

We are constantly reviewing pricing strategies. Please keep in mind OnStar sets its prices independently for each country where we provide service.

-Sara, OnStar Advisor
Social Media Team
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post #9 of 24 (permalink) Old 08-06-2013, 12:12 PM
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Re: Introducing the New Forum Social Customer Service Team for OnStar

Welcome Jessica and Sara! Thanks for providing your customer service here. Our members (your customers) greatly benefit when a company takes time to listen to their customers and respond quickly.
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post #10 of 24 (permalink) Old 08-06-2013, 12:24 PM
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Re: Introducing the New Forum Social Customer Service Team for OnStar

Welcome to the boards! I don't have Onstar anymore but good to know there is support for those who need it.

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