My Engine blew too
I had no previous issues with the Chevy before my engine blew. I had no alerts in my dashboard or in the car about the engine or anything. I was just driving home from work on 12/19/19 and it said something about my oil pressure being low. I had no idea what was going on. I drove it for about 5 minutes and my car died in the middle of the road, in an intersection in town not far from my house. Two very nice people stopped and helped to push my car off the road before there was an accident. I had it towed and the dealer told me
that my rear main seal blew and it ruined my whole engine. I just bought this car, April 2019. I paid $13,700 for it. And now I just paid $6,800 to put a new engine in it. I'm very devastated over this, this is something that should not have happened. I did not expect to sink another $7,000 into this car that I just bought. I'm also having other problems with the car. Something is messed up with the wiring system because my remote will not work even though I changed the battery. My car won't lock and when I try to lock it, it just dings and it unlocks. As soon as I open up my door all it does is ding on the inside. So I'm thinking it must be something with the electrical or the wiring system. Nothing but bad experiences with GM/ Chevy model that I currently own. I will never ever buy another Chevy or recommend Chevy to anyone. And I know plenty of people who do have an Equinox and they say they never have any problems. But they have the newer versions then I have. I was excited to get this car even though it's second hand and now I am just devastated and disgusted with this whole issue. I'm seriously thinking of contacting a lawyer. I've also had to put in a new battery and 2 new front tires.
I sent their CAC this info. This was the email I got:
I have called you and received your voicemail numerous times regarding your vehicle issue. I understand your concerns and sorry to hear that you have had this experience. GM looked into cost assistance for your repairs and it came back that you were not eligible so GM wouldn't be participating in the repair cost due to age and mileage of the vehicle and because of that GM would not be able to do any forms of reimbursements for the repair. What I can do is offer you a $100 Service Voucher for any future maintenance or repairs you may have.
General Motors realizes that a consumer not only purchases a GM vehicle because of its high quality, but also for the exceptional customer assistance that comes with that product. Our Chevrolet Customer Assistance Center operates under those guiding principles. When our office receives a request for assistance from one of our customers, it gathers information and thoroughly investigates each situation to determine the appropriate consideration for that case.
Again, I have reviewed your Service Request 9-5725322181 with the Chevrolet Customer Assistance Center. I support the decision that was previously made and communicated to you. I apologize that the decision was not in accordance with your wishes, however, this is the final decision of General Motors and we will no longer address additional communications on this subject. Please feel free to contact us again with any other concerns you may have outside of this issue.
I am seriously thinking of contacting a higher executive about this, especially after reading the bulletin. Is it worth it or to even contact a lawyer? The dealership never told me about this. And according to the bulletin they also state this " Dealers are to perform a crankcase pressure check, and if required, remove the intake manifold and clear the PCV orifice. The repairs will be made at no charge to the customer. " Did they do this prior, I have no idea. What do you suggest? Thanks!