Hi Everyone,
I purchased a 2012 equinox with 29000 miles on it about 2 1/2 years ago with the 75000 mile extended warranty. Within the first few oil changes my wife noticed that a constant clattering noise was coming from the engine and she was told by the place that changed the oil that it was a couple of quarts low. During this time the vehicle is still under warranty and 2 different service advisers from 2 different dealers told her the clattering was the fuel injectors and the oil consumption was minimal. At this time the vehicle is out of warranty. We received a letter a few months ago from Chevrolet stating that they were issuing an extended warranty to anyone having the issue with oil consumption and any issues that were related to low oil. A few days ago the check engine light came on giving a P0016 code and yesterday the car would not stay on. I replaced the intake and exhaust timing actuators and the engine would still not run. I also noticed a smell of fuel in the oil... I have it at a dealership now and was told that it is either the timing chain or timing chain guide and it is not covered under the extended warranty recently issued by Chevrolet. I have been able to find information on the timing chain build on 2011 models built in March. Is there anything out there for 2012 models and does anyone know if there is a contact / phone number for GM that I can talk to about this issue. Any help / advice is greatly appreciated. Thank you.
I purchased a 2012 equinox with 29000 miles on it about 2 1/2 years ago with the 75000 mile extended warranty. Within the first few oil changes my wife noticed that a constant clattering noise was coming from the engine and she was told by the place that changed the oil that it was a couple of quarts low. During this time the vehicle is still under warranty and 2 different service advisers from 2 different dealers told her the clattering was the fuel injectors and the oil consumption was minimal. At this time the vehicle is out of warranty. We received a letter a few months ago from Chevrolet stating that they were issuing an extended warranty to anyone having the issue with oil consumption and any issues that were related to low oil. A few days ago the check engine light came on giving a P0016 code and yesterday the car would not stay on. I replaced the intake and exhaust timing actuators and the engine would still not run. I also noticed a smell of fuel in the oil... I have it at a dealership now and was told that it is either the timing chain or timing chain guide and it is not covered under the extended warranty recently issued by Chevrolet. I have been able to find information on the timing chain build on 2011 models built in March. Is there anything out there for 2012 models and does anyone know if there is a contact / phone number for GM that I can talk to about this issue. Any help / advice is greatly appreciated. Thank you.