2018 Equinox Premier sunroof won't open - TerrainForum.net: GMC Terrain Forum
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post #1 of 49 (permalink) Old 08-25-2017, 10:01 PM Thread Starter
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2018 Equinox Premier sunroof won't open

Tonight I had the sunroof open and when I closed it moved very very slowly. Once closed I thought I would open it and close again to see if the issue repeated. Now the sunroof will not open at all? Any one else with the issue? It's Friday night so it will be Monday before I can bring it to the dealer.

I had a 2010 terrain that I traded for this Nox.. And I had a lemon.. Every thing that could go wrong did.. Two rear mainseal blow outs, timing belt, fuel pump, computer, throttle body and finally the tranny blown at 159k.. I hope this is not the start of problem on my new vehicle.

I've only had the equinox for 24 days.

Last edited by digital-audiophile; 08-25-2017 at 10:02 PM. Reason: More info
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post #2 of 49 (permalink) Old 08-26-2017, 12:32 PM
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Was the engine running when you closed it or were you just running off the battery?
Possible low battery problem, not enough information
If you have a volt meter you can quick check your battery/alt.
More than that I would see the dealer.

2014 Equinox LTZ FWD 3.6L. V-6 (LFX)
GM6T70 Transmission-Gen II(M7W)
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Build Date: Nov. 04, 2013-Delivery Date: Nov. 25, 2013
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post #3 of 49 (permalink) Old 08-26-2017, 12:41 PM Thread Starter
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The engine is running at the time of the failure. I was able to recreate the issue again this morning. I was able to open the sunroof then while shutting it closed slowly. I was able to do this three times before the sunroof would no longer open. On the final cycle I paused half closed and tried to open again and it would not go back but I was still able to close it fully. I did stop at the dealership this am, the service dept. is open Saturday mornings for oil changes and such so I stopped to book an appointment. Alas the earliest they had for electrical is next Thursday so I won't have answers until then. I will circle back and update you all. Searching online I only found one other comment on another message board with a person having the same issue.. But they never circled back to give a resolution.

Just frustrating as the vehicle is a month old, hoping for a quick easy fix for Chevrolet.
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post #4 of 49 (permalink) Old 08-30-2017, 01:06 PM Thread Starter
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I took a video of the issue last night on my phone, although I don't think I am able to upload it to the forum? I wanted to be able to show the service advisor/tech tomorrow as my experience with issue like this is that after dropping off the car you get the phone call stating that they "cannot duplicate the failure".
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post #5 of 49 (permalink) Old 08-30-2017, 01:09 PM Thread Starter
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Made into a .gif
Attached Images
File Type: gif animated_1504109333833.gif (2.73 MB, 59 views)

Current and Past General Motors Vehicles Owned

Current : 2018 Chevrolet Equinox Premier 'True North Edition' 1.5L Mosaic Black Metallic
Past : 2010 GMC Terrain SLT2 2.4L I4 Cyber Grey Metallic
Past: 2005 GMC Hummer H3 Shadow Green Metallic
Past: 1990 Pontiac Firefly 1.0L 3Cyl White
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post #6 of 49 (permalink) Old 08-31-2017, 06:18 PM Thread Starter
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Update 8/31. Not horribly impressed with the dealership. Dropped off my car at 7:15 this morning, at 3:00PM I phoned them to find out what is happening as I hadn't received a phone call yet. I was told that they have not looked at my vehicle as their electrical guy has been busy. They are sending their shuttle to pick me up to bring me to a rental outfit to give me a loaner.


I'll update again tomorrow.


Wanted to add that Im not impressed with the loaner either, beggars shouldn't be choosers but I have the top tier Equinox Premier that is loaded and nice and new and shiny and a month old and they gave me a old 2016 Trax with 60,000kms on it that is absolutely filthy inside and out. One would hope for something similar to what is in the shop.

When I had issues with my terrain I either got a nice new terrain to drive while it was in for work or I was even given Cadillacs for the amount of times I've been in.

I'll be discussing this with the service manager.

Last edited by digital-audiophile; 08-31-2017 at 09:29 PM.
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post #7 of 49 (permalink) Old 09-01-2017, 06:52 PM Thread Starter
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Update 9/1

Got the call this morning that the car was ready. Picked it up this afternoon and was told that the tech reset the sunroof module and it was working per spec. I drove 5 minutes to pick up my kids, opened the sunroof and closed it.. Upon trying to reopen it would not work.

Drove back to the dealership and the service advisor came out to verify then she retrieved the shop foreman to witness and verify the failure.

I am booked in to bring the car back next Wednesday.More inconvenience on a month old vehicle sadly.

I will update again next Wednesday.


Should also note when I dropped off the car yesterday it was sparkling clean, today when I picked it up it is coated in ash from forest fires in BC. They should have quickly hosed it down. Just disappointing that I drop of a clean car and pick up a dirty one.

Current and Past General Motors Vehicles Owned

Current : 2018 Chevrolet Equinox Premier 'True North Edition' 1.5L Mosaic Black Metallic
Past : 2010 GMC Terrain SLT2 2.4L I4 Cyber Grey Metallic
Past: 2005 GMC Hummer H3 Shadow Green Metallic
Past: 1990 Pontiac Firefly 1.0L 3Cyl White

Last edited by digital-audiophile; 09-01-2017 at 06:54 PM.
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post #8 of 49 (permalink) Old 09-01-2017, 07:23 PM
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d-a

Gotta love it ... NOT !

2018 Equinox LT1 1.5 L 4 cyl, AWD, S/R Cajun Red Tintcoat/Black

2010 Equinox LTZ 2.4 L 4 cyl, FWD, S/R Cardinal Red/Black
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post #9 of 49 (permalink) Old 09-01-2017, 10:24 PM Thread Starter
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Well..Winter is around the corner and I could really use a set of weather tech floor liners... I'm going to angle to get a set of those for a good price (ie. free) for my troubles. Ha! Wish me luck!

Current and Past General Motors Vehicles Owned

Current : 2018 Chevrolet Equinox Premier 'True North Edition' 1.5L Mosaic Black Metallic
Past : 2010 GMC Terrain SLT2 2.4L I4 Cyber Grey Metallic
Past: 2005 GMC Hummer H3 Shadow Green Metallic
Past: 1990 Pontiac Firefly 1.0L 3Cyl White
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post #10 of 49 (permalink) Old 09-06-2017, 01:58 PM Thread Starter
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Update September 6, 2017:


So I am a bit closer to resolution but not totally there.


I dropped off the car this morning and was told the specialist was in today so my car would be properly dealt with.


I am told that within the motor of the sunroof there is a sensor that stops the roof if it senses an object in the way (ie. your arm) and stops the roof from moving. The good news is they have determined this is failing and needs to be replaced. The bad news is that the part has to come from the states and will not arrive for 7-10 days.


Unfortunately this means I need to bring the vehicle back for a third time to have the issue actually repaired.


I'm glad they know what is wrong and are able to fix it, annoyed that this is causing me a great deal of inconvenience.


I will update again in 7-10 days.

Current and Past General Motors Vehicles Owned

Current : 2018 Chevrolet Equinox Premier 'True North Edition' 1.5L Mosaic Black Metallic
Past : 2010 GMC Terrain SLT2 2.4L I4 Cyber Grey Metallic
Past: 2005 GMC Hummer H3 Shadow Green Metallic
Past: 1990 Pontiac Firefly 1.0L 3Cyl White
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