2018 Equinox Premier sunroof won't open - Page 2 - TerrainForum.net: GMC Terrain Forum
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post #11 of 49 (permalink) Old 09-06-2017, 03:01 PM
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Quote:
Originally Posted by digital-audiophile View Post
Update September 6, 2017:

The good news is they have determined this is failing and needs to be replaced. .....

I'm glad they know what is wrong and are able to fix it, annoyed that this is causing me a great deal of inconvenience.


I will update again in 7-10 days.
Two axioms :

"Never" say never.

and never say "they know what is wrong and are able to fix it" - Until they have fixed it !

LOL - Good luck !
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post #12 of 49 (permalink) Old 09-06-2017, 08:28 PM
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Quote:
Originally Posted by digital-audiophile View Post
Update September 6, 2017:


So I am a bit closer to resolution but not totally there.


I dropped off the car this morning and was told the specialist was in today so my car would be properly dealt with.


I am told that within the motor of the sunroof there is a sensor that stops the roof if it senses an object in the way (ie. your arm) and stops the roof from moving. The good news is they have determined this is failing and needs to be replaced. The bad news is that the part has to come from the states and will not arrive for 7-10 days.


Unfortunately this means I need to bring the vehicle back for a third time to have the issue actually repaired.


I'm glad they know what is wrong and are able to fix it, annoyed that this is causing me a great deal of inconvenience.


I will update again in 7-10 days.

A classic example of poor customer service - especially for a customer that bought a new vehicle.

Good luck - I wish you the best.
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post #13 of 49 (permalink) Old 09-07-2017, 11:27 AM Thread Starter
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Quote:
Originally Posted by 1999 White C5 Coupe View Post
A classic example of poor customer service - especially for a customer that bought a new vehicle.

Good luck - I wish you the best.


Thanks! That's my biggest gripe. Its a new model year, gremlins are sure to be found and I'm ok with that. I'm not ok with the fact that I had the car for a month when I found the issue and then from the time I made the first appointment at the dealership to the time it is fixed will be ~a month.. and I'll have had to go back three times.


When I get my GM Satisfaction Survey I'll be sure to be brutally honest.


At least I hope with my experience it may help others in the future. Perhaps dealers will carry the part if it is a common failure and the factory may use a different one to avoid issues on new production.

Current and Past General Motors Vehicles Owned

Current : 2018 Chevrolet Equinox Premier 'True North Edition' 1.5L Mosaic Black Metallic
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post #14 of 49 (permalink) Old 09-19-2017, 06:37 PM Thread Starter
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September 19, 2017 Update:


Received a call this AM from the service advisor that the part has arrived. I am booked Friday AM to have it installed. I will update Friday evening with the result.


I received a separate call this afternoon from the dealership to ask me if the issue with my sunroof has been resolved. I told the caller that no, it has not but I am booked Friday to have it completed. I noted that this will be the third time into the dealership to have the work done. I did complete the email survey from my first visit and as much as they would have wanted me to fill it out completely satisfied I had to be honest and note that there were things I was not satisfied with. I'm sure I will face some backlash from the dealership for answering the way I did but I was honest.. they kept the car overnight and gave me an old ratty POS rental to drive, then when it was returned it still didn't work.. and my car was dirty.. I has washed and waxed a couple days earlier and they left it outside to get covered in ash from the local forest fires.

Current and Past General Motors Vehicles Owned

Current : 2018 Chevrolet Equinox Premier 'True North Edition' 1.5L Mosaic Black Metallic
Past : 2010 GMC Terrain SLT2 2.4L I4 Cyber Grey Metallic
Past: 2005 GMC Hummer H3 Shadow Green Metallic
Past: 1990 Pontiac Firefly 1.0L 3Cyl White
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post #15 of 49 (permalink) Old 09-22-2017, 07:02 PM Thread Starter
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September 22nd Update :

Still not fixed!!! Shop replaced the sunroof motor and released the vehicle to me as operating. I drove home and attempted to cycle the sunroof..on the third cycle it froze closed again. I called the dealership and I am bringing it back Tuesday.

While its not a major issue that affects the operation of the vehicle.. it should work.

This will now be my 4th time returning to the dealership for the same problem.

I'm going to call GM customer care as well to make them aware of this issue. There needs to be some reparations for this.

Current and Past General Motors Vehicles Owned

Current : 2018 Chevrolet Equinox Premier 'True North Edition' 1.5L Mosaic Black Metallic
Past : 2010 GMC Terrain SLT2 2.4L I4 Cyber Grey Metallic
Past: 2005 GMC Hummer H3 Shadow Green Metallic
Past: 1990 Pontiac Firefly 1.0L 3Cyl White
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post #16 of 49 (permalink) Old 09-22-2017, 07:07 PM Thread Starter
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The notes on the repair form read as below as this may come in handy in the future for people having the same issue:

Sunroof motor stopped working - suspect thermal protection in sunroof motor causing issue. Ordered part USA. Replace Sunroof motor. (7073 internal fault)

Current and Past General Motors Vehicles Owned

Current : 2018 Chevrolet Equinox Premier 'True North Edition' 1.5L Mosaic Black Metallic
Past : 2010 GMC Terrain SLT2 2.4L I4 Cyber Grey Metallic
Past: 2005 GMC Hummer H3 Shadow Green Metallic
Past: 1990 Pontiac Firefly 1.0L 3Cyl White
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post #17 of 49 (permalink) Old 09-26-2017, 06:48 PM Thread Starter
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Sept 26 2017 Update

So after 4 visits I'm told this is normal for the 2018. It has thermal protection to protect the sunroof from overheating if it is cycled too frequently.

My frustration is I am told this is in the tech service manual. If this is the case why was this not the first diagnosis. Why did it take 4 vists over the timeframe of a month and the install of a new sunroof motor that was not needed.

I didn't even get a simple "sorry we wasted your time."

I've attached a snap of the paperwork showing the comments.

Im debating if I should write the service manager or go back to GM customer care. I know its not an end of the world situation but man it makes me mad I wasted so much time at the dealership.

(I have no idea why the picture is uploading upside down)
Attached Images
File Type: jpg IMG_0934.jpg (636.0 KB, 39 views)
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Current and Past General Motors Vehicles Owned

Current : 2018 Chevrolet Equinox Premier 'True North Edition' 1.5L Mosaic Black Metallic
Past : 2010 GMC Terrain SLT2 2.4L I4 Cyber Grey Metallic
Past: 2005 GMC Hummer H3 Shadow Green Metallic
Past: 1990 Pontiac Firefly 1.0L 3Cyl White
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post #18 of 49 (permalink) Old 10-05-2017, 11:52 AM
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Ah, yes, the old "that's not a bug -- it's a feature" response. Usually it's "burning a quart per 1,000 miles is normal" or "all Equinoxes have that flapping roof sound."

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post #19 of 49 (permalink) Old 12-26-2017, 08:57 PM
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Lol you have me rolling with that commit! Nailed it! Thatís what they did to me. ď1quart every 1k is normalĒ
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post #20 of 49 (permalink) Old 04-08-2018, 09:56 AM
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Iím having a similar issue with my one week old GMC terrain Denail. Except the sunshade move a little bit and the sunroof will not open at all I will be sharing your information with my service advisor wish me luck. in my case the sunroof never worked great since I got it, might be the switch or something, never worked as the manual says. The manual states I should be able to push hard on the button and have an open fully the same for the sunscreen shade. You the think they Would have tested all this at the factory.

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