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Author Topic: new software update for 2010 gmc terrain  (Read 24856 times)
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gasman
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« on: May 27, 2011, 11:44:01 AM »

Just bought my terrain in for the second time to have the clock and gps fixed. The service rep said they just got new software in to correct the problem and showed me the bulletin. just some f.y.i. Thanks. I have the 6 cylinder terrain loaded.
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« Reply #1 on: May 27, 2011, 01:09:37 PM »

What was the problem with the clock and GPS?  Please explain.  Thanks.
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2010 Chevrolet Equinox
2LT V6 AWD
Cardinal Red Metallic
Built 6/1/2009, Received 8/1/2009
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« Reply #2 on: May 27, 2011, 01:47:00 PM »

Just bought my terrain in for the second time to have the clock and gps fixed. The service rep said they just got new software in to correct the problem and showed me the bulletin. just some f.y.i. Thanks. I have the 6 cylinder terrain loaded.

Are you talking about this one...which has been out for about 6 months now?

#PI0285: Inconsistent Rear Back-Up Camera Operation, Bluetooth Delay, Intermittent Audio Concerns, Blank DVD Display, Various Additional Navigation Radio/Clock Concerns - (Nov 4, 2010)

 
Subject: Inconsistent Rear Back-Up Camera Operation, Bluetooth Delay, Intermittent Audio Concerns, Blank DVD Display and Various Additional Navigation Radio/Clock Concerns


Models:
2010-2011 Buick LaCrosse
2011 Buick Regal
2010-2011 Cadillac SRX
2010-2011 Chevrolet Equinox
2011 Chevrolet Cruze
2010-2011 GMC Terrain

 All with Navigation Radio RPO UYS
Attention:  This bulletin addresses many customer concerns with one convenient software update. Additional user enhancements are part of this update and are outlined below.
--------------------------------------------------------------------------------

Condition/Concern
Customers may comment on any of the following concerns:

      Intermittent rear camera image not displayed, but the guidelines and "Check surroundings for safety" text is displayed.

      Rear Camera Always ON.

      Rear Camera Fuzzy Display - Wavy lines on rear camera and MAP image. Also MAP and Rear camera image together on screen HMI at same time.

      Buick off-screen display does not match IPC color.

      Choppy audio playback from the hard disc drive for a few seconds, one to two minutes after start up.

      Previous route shown on start up, no guidance provided.

      "Unknown Mode" displayed when using an iPod.

      Rear park assist icons will be displayed when audible tone is heard (2010 SRX and 2010 late build LaCrosse only).

      "UPA Symbols Unavailable" message displayed immediately following a reverse to drive transition.

      The clock may reset to 12:00.

      The clock is inaccurate.

      Unable to adjust the hour and/or minutes on the clock.

      Location resets to Washington DC every ignition cycle (corrected once GPS signal is received).

      Last audio source is lost after ignition cycle-Defaults back to FM preset (For example-user was listening to CD. Turned off vehicle and waited 10 minutes. Turned on vehicle and now FM playing).

      "I Agree" screen is displayed every ignition cycle.

      Addresses that have been entered into the radio can be deleted temporarily from the list. After the vehicle sits for about 10 minutes, the addresses have reappeared in the radio.

      Navigation guidance pauses during active route guidance. XM Traffic and Weather data are unavailable during this occurrence.

      DC charger interference causing no audio condition on start up.

      UPA symbol menu selection displayed for vehicles built without RPO UD7 (2010 LaCrosse only). 

      Difficultly making appropriate menu selections to return to previous screen. (A Back button is added to many screens, and the CONFIG menu selections are displayed in list form with this software update).

      Blank display with DVD video as active source during start up.

      Audio source reverts to USB/iPod during start up.

      Address displayed on the navigation display does not match the address that was given to the OnStar advisor.

      No extended XM Weather data displayed if the user selected date is advanced beyond the current date.

      Radio presets are erased after programming any module on the vehicle.

      XM traffic prompt may not contain the s for miles prompting.

      Different distances displayed on the IPC and navigation display when in metric mode.

      Rear seat audio or rear seat entertainment system does not turn off when the radio is turned off.

      Scanning XM displayed on every start up.

      1-2 second hesitation when using voice recognition for Bluetooth phone functions.

      HVAC pop-up does not expire.

      XM list resets to the top without user action - occurs when user turns off an XM category.

      Display goes up without user action in key off and door closed. (SRX specific concern)

Software interaction with other vehicle systems may intermittently cause any of the above conditions.
 
 
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2011 LAF 1LT
BCM by GTPprix
1st USA 1LT w/OEM Operated Fog Lamps
RKE All Window Auto Roll Down
RKE Extended Run Time
OEM Courtesy Lamps
Hard Mount/Wired Garmin-coming soon
C.C.P. Pkgs.
gasman
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« Reply #3 on: May 27, 2011, 03:26:42 PM »

Ok the problem i had was that the clock was always a different time when i started the car. I would set it to the right time when i started the car and as soon as i shut the car off it would reset to a random time. The gps would never let me erase the old gps spots i went to. I would erase the old gps spots and as soon as I started the car up they would be back in place. I had that update put in 2 weeks ago that your talking about in above post but with no help. As soon as i got home from dealer the same problem started again. I just picked up the terrain from dealer about a hour ago and it looks like they fixed the problem with this new software update. Hope this helps. Thanks Mark
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« Reply #4 on: May 27, 2011, 03:46:34 PM »

Cool...does your invoice have a "PI" number?
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2011 LAF 1LT
BCM by GTPprix
1st USA 1LT w/OEM Operated Fog Lamps
RKE All Window Auto Roll Down
RKE Extended Run Time
OEM Courtesy Lamps
Hard Mount/Wired Garmin-coming soon
C.C.P. Pkgs.
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« Reply #5 on: June 23, 2011, 05:05:03 PM »

is this a free update? or do i need to have one of the problems listed?
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2010 SLT1                                              2012 SLT1
Altantic Blue                                            QuickSilver
Jet Black Leather                                      Titanium Leather
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« Reply #6 on: June 24, 2011, 01:50:39 PM »

is this a free update? or do i need to have one of the problems listed?

This appears to be a service bulletin. This is something for the service technicians at the dealership. It does not mean that this is covered. It also is not necessary to have this done if you are not experiencing these concerns. If you are experiencing a concern, I would recommend contacting your local dealership for more assistance. If you have any further questions, please feel free to contact me.

Tricia, GM Customer Service.
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>>>>>> Please check out the new GM Owner Center at https://my.gm.com/ for more vehicle information!
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« Reply #7 on: June 25, 2011, 06:15:48 AM »

is this a free update? or do i need to have one of the problems listed?
Why "FIX" something that isn't broke???
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« Reply #8 on: June 30, 2011, 04:05:44 PM »

i am having some of thise issues on my Terrain,  so I assume it would be covered under the warrenty   
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2010 SLT1                                              2012 SLT1
Altantic Blue                                            QuickSilver
Jet Black Leather                                      Titanium Leather
I4 FWD                                                   I4 FWD Power Lift Gate
Navigation
darkin99
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« Reply #9 on: August 06, 2011, 10:31:37 PM »

After a year of working properly, my 2010 Equinox with GPS stopped recognizing my Bluetooth and would not pair with any phone.  The pairing routine would abort as soon as it said to search on the phone for a new Bluetooth device.  I had dealer upgrade the radio per  PI0285.  That fixed the Bluetooth problem, but now I have new problems.  My GPS resets to Washington DC each time I turn off the ignition, exit the car and reenter the car again.  This was a problem PI0285 was supposed to fix, and occurred intermittently before the upgrade.  Now it happens every time.  In addition, now when turning off the ignition temporarily, as when stopping for gas, upon restarting the car the GPS remembers that it had a route planned, but the route is lost.  No routing instructions are given and the driver's information panel says No Route Planned.  If  the route is re-planned, the GPS asks if I want to add the new way-point.  The lost route has to be cancelled and then re-planned.  Could it be that the dealer installed an old version of the PI0285 software or could it be that there are new problems that have not been resolved yet?  How can I find out if I have an old version of the upgrade?  If there is no newer version, how do I notify GM of the problem so they can work on a fix?  Are other fixes available?

Thanks in advance.
David
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« Reply #10 on: August 08, 2011, 10:07:35 AM »

After a year of working properly, my 2010 Equinox with GPS stopped recognizing my Bluetooth and would not pair with any phone.  The pairing routine would abort as soon as it said to search on the phone for a new Bluetooth device.  I had dealer upgrade the radio per  PI0285.  That fixed the Bluetooth problem, but now I have new problems.  My GPS resets to Washington DC each time I turn off the ignition, exit the car and reenter the car again.  This was a problem PI0285 was supposed to fix, and occurred intermittently before the upgrade.  Now it happens every time.  In addition, now when turning off the ignition temporarily, as when stopping for gas, upon restarting the car the GPS remembers that it had a route planned, but the route is lost.  No routing instructions are given and the driver's information panel says No Route Planned.  If  the route is re-planned, the GPS asks if I want to add the new way-point.  The lost route has to be cancelled and then re-planned.  Could it be that the dealer installed an old version of the PI0285 software or could it be that there are new problems that have not been resolved yet?  How can I find out if I have an old version of the upgrade?  If there is no newer version, how do I notify GM of the problem so they can work on a fix?  Are other fixes available?

Thanks in advance.
David

David,

I would recommend contacting your dealer and explaining that you are still having concerns. They should have a plan for addressing the issue. Please feel free to keep me posted. Thank you in advance.

Tricia, GM Customer Service.
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>>>>>> Please check out the new GM Owner Center at https://my.gm.com/ for more vehicle information!
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« Reply #11 on: July 16, 2012, 08:25:58 AM »

PI0285  Had this updates in my 2010 Equinox 3 times now.  It works for 6 months then goes back to the previous problems with the navigation system, even having the entire nav head unit replaced.
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« Reply #12 on: July 17, 2012, 10:09:49 AM »

PI0285  Had this updates in my 2010 Equinox 3 times now.  It works for 6 months then goes back to the previous problems with the navigation system, even having the entire nav head unit replaced.

I would be happy to look into this for you. Please contact me privately with more information. Thank you.

Tricia, GM Customer Service.
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>>>>>> Please check out the new GM Owner Center at https://my.gm.com/ for more vehicle information!
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« Reply #13 on: July 18, 2012, 01:31:34 PM »

I just bought a 2010 Terrain SLT-2 with nav and had the same problems as listed in the TSB. I took it in to a GM dealer and had them flash the system. Made everything worse. Took it in again yesterday, and they are replacing the entire system. Hopefully this isn't just a band-aid... My truck is out of warranty and the dealer is being kind enough to do all of this free since the original owner didn't take care of the problem.
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« Reply #14 on: September 18, 2012, 06:04:37 AM »

I've taken my 2010 Terrain in over the course of 2 years 4 or 5 times with the same complaints as others have posted.  Each time they reprogram.  The most recent visit (yesterday) they were "Gracious" enough to do the reprogramming for free as I'm 1400 miles out of the factory warranty.  Even after the Service Manager handling the case because of the number of repeat visits for the same issue promised to resolve things, I get home and still have the same issues.   flaming mad

- I can change the clock hours/minutes but after 10 minutes of the key being removed from the ignition it reverts ... very annoying my cell phone & dash time are off by 3 minutes  Help

- Nav > Address Entry - I have to agree to the safety/GM C.Y.A. note EVERYTIME I enter GPS.  Also, I have to clear Washington D.C. out of the state field EVERYTIME.   Help

I think its time to switch to a Ford!
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« Reply #15 on: September 18, 2012, 06:57:28 AM »

I've taken my 2010 Terrain in over the course of 2 years 4 or 5 times with the same complaints as others have posted.  Each time they reprogram.  The most recent visit (yesterday) they were "Gracious" enough to do the reprogramming for free as I'm 1400 miles out of the factory warranty.  Even after the Service Manager handling the case because of the number of repeat visits for the same issue promised to resolve things, I get home and still have the same issues.   flaming mad

- I can change the clock hours/minutes but after 10 minutes of the key being removed from the ignition it reverts ... very annoying my cell phone & dash time are off by 3 minutes  Help

- Nav > Address Entry - I have to agree to the safety/GM C.Y.A. note EVERYTIME I enter GPS.  Also, I have to clear Washington D.C. out of the state field EVERYTIME.   Help

I think its time to switch to a Ford!

allterrain,
I would like to set up a case for you for additional assistance. In order to do so, I will need your name, contact information, last eight of your VIN, current mileage, and dealer name. Contact me privately for more assistance. Thank you.

Tricia, GM Customer Service.
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>>>>>> Please check out the new GM Owner Center at https://my.gm.com/ for more vehicle information!
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« Reply #16 on: November 05, 2012, 07:15:40 AM »

I'm having the same exact issue with my 2010 GMC terrain SLT1.  The radio will not hold the correct time / you always have to press ok on the nav menu / etc.  Its VERY ANNOYING.  I've taken mine to the dealer on two different occasions when it WAS under warranty and all they did was reprogram and it goes right back to the same issue.  Sad  NOT GOOD.
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« Reply #17 on: December 19, 2012, 02:58:52 PM »

I took my 2010 SLT2 Terrain in for an Oil change last week and while I was there I told them about the issues I was having with my Nav Unit. (ALWAYS defaults back to the XM preview chanel after the car has been off for a few mins. + the clock is always wrong during daylight savngs time).
They told me there was an update to correct this and that they applied it.

So I get home and the next morning I start the car and the XM preview channel is back to its default.

I took it to a different dealership today (as my main one is 30 min away) and they said they tried to apply the update that fixes this but it failed (and failed 4 - 5 times). They want to replace the Nav head unit becuase they cant get it to update.

Does this sound right? Or were they just not able to perform the update correctly?
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2010 GMC Terrain SLT-2, AWD, I4, Cyber Grey Metallic, Brownstone, NAV, Entertainment, Cargo, Trailering. ALL Options but the V6.
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« Reply #18 on: December 19, 2012, 05:20:36 PM »

As with any computer it could've become corrupted and that is what's preventing it from accepting the update. Sounds like you've found a competent dealer if they've already decided to put a new Nav unit in.
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« Reply #19 on: December 20, 2012, 12:26:37 PM »

bocks,
Keep me posted on your progress. Feel free to contact me if you need anything in the meantime.

Tricia, GM Customer Service.
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>>>>>> Please check out the new GM Owner Center at https://my.gm.com/ for more vehicle information!
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